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We are delighted that you’re exploring employment with us!  NCI has exciting opportunities across all functions that will challenge you, provide a fantastic place to work, and allow you to continue your growth and professional development. Check out our currently featured Hot Jobs:

 

Help Desk Technician - Rome, NY (Secret)

 

Functional Engineer - Fort Belvoir, VA (Secret)

 

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Front-End Application Developer - Washington DC (Public Trust)

 

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Job ID 2020-4443
NCI: As a Senior SolarWinds Administrator, you will provide services in support of the Army Product Director Acquisition, logistics, and Technology Enterprise systems and Services (PD ALTESS).  PD ALTESS provides enterprise class data center services ranging from server hosting, software design and system architecture to lifecycle management, problem solving and Enterprise Service desks for PD ALTESS hosted customers and associated users. PD ALTESS has a mission to keep systems up and running and serving customers twenty-four hours a day, seven days a week, and three hundred sixty-five days a year. PD ALTESS supports multiple missions throughout the DoD, Army and Federal workspaces. Data centers supported are expansive and integrated across multiple geographical locations, consisting of both physical and virtual architectures, supporting hundreds of programs, thousands of virtual servers and millions of users worldwide. The missions we supported is varied and complex. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Job Locations
US-VA-Radford
Category
Engineering (non IT)
Job ID 2020-4541
NCI: As a CSI/QA/QC Manager, you will provide the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards.   Highlights of Responsibilities: - Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency - Works with the Government and customer counterparts to elaborate on system requirements and resolve issues - Ensures appropriate levels of communications are established and maintained throughout the project cycle - Support a team of Service Desk experts with extracting performance data from systems used in preforming and managing wireless work on the contract, and providing QA support for work processes.  - Extracting metrics from ITSM system (e.g., Remedy) and other systems to identify workload statistics; trends; aging information; ticket volume; number of users assisted; and other information for service requests, incidents, and problem reports handled by the service desk. - Conducting trend and historical analysis of metrics data. - Generating scheduled and ad hoc metrics reports and conduct analysis of metrics as needed. - Assisting with developing Acceptable Quality Level (AQL) Reports and analyzing AQL data. - Providing QA/QC and metrics management activities as directed, such as developing quality control methodologies to ensure compliance with quality assurance standards, and developing quality metrics and scoring parameters - Manages and supervises personnel involved in all aspects of project activity - Performs other related duties as assigned  
Job Locations
US-VA-Alexandria | US-VA-Arlington
Category
Program / Project Management
Job ID 2020-4540
NCI:As the Software Asset DB Administrator, you will perform software asset management technical activities supporting organizational staff members within the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and accountability of software assets. You will apply your expertise on multiple complex work assignments. Your assignments will be broad in nature, requiring originality and innovation in determining how to accomplish tasks. You will operate with appreciable latitude in developing methodology and presenting solutions to problems and contributes to deliverables and performance metrics where applicable.  Your goal will be to provide a single integrated view of installed software in the customer environment; Perform the analysis to reconcile deployment/usage vs purchase/license records; Assist in directing the improvement of the customer’s maturity in the overall management of software licensing.   In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities:   - Develop and implement a Software License Management and Accountability Program - Implement strategies to centralize license management - Review and process all software requests and provide software licenses as applicable. - Develop and maintain an authoritative software database that tracks purchase, usage and other key attributes. - Maintain a software library of all software procurement documents, proofs of purchase (invoices and receipts) and license keys and other key attributes. - Develop and implement audit and reporting process for Internal Use Software. - Develop and implement software asset compliance program - Maintain the authoritative software list and software asset library for all license software licenses and software maintenance purchased, deployed and in use - Conduct software license reconciliation - Process and maintain accountable software records in Defense Property Accountability System (DPAS)
Job Locations
US-VA-Arlington
Category
Administration / Clerical
Job ID 2020-4476
NCI is competing as a prime vendor for the INSCOM Secure Admin Operating Facility (SAOF) IT/AV fit-up contract at Ft. Belvoir, VA. NCI seeks an experienced Senior Systems Engineer with DOD and/or Intel Community experience designing and implementing complex IT/AV engineering, furnish, installation, secure and test (EFIS&T) projects and programs. This position is contingent upon award, expected on or about 1 July 2020. Additional position description and functions are as follows:   ESSENTIAL FUNCTIONS BY LEVEL:    SYSTEMS ENGINEER IV - Provides consulting services to members of the professional staff and the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas - Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis - Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems - Develops analytical and computational techniques and methodology for problem solution - Prepares and presents written and oral reports - Prepares and presents proposals, or portions thereof, primarily in field of specialty - Analyzes, diagnoses, and recommends solutions to complex problems - Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems - Performs related work as required - Work is performed under the general direction of a senior level manager - Ability to establish and maintain effective working relationships with associates and client personnel at all levels - Ability to work in a normal office environment, also ability to work in/around construction activities. - Cost management responsibility within assigned area  
Job Locations
US-VA-Fort Belvoir
Category
Engineering (non IT)
Job ID 2020-4538
NCI: As the Service Desk Queue Manager, you will have a critical operational role within the Joint Service Provider Service Delivery Program. The primary function is to continuously review and balance ticket, email and self-services queues. This includes resource management activities to ensure optimal resource availability and balanced workloads across the combined service delivery team. Service SLA (Service Level Agreement) management is a prime function to ensure compliancy and that the client has a great customer service experience, every time. . In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: • Manage the queues for tickets and emails within the teams to ensure process adherence of ITIL best practice and SLA’s • Assess each new ticket received via phone or email and determine severity, technology and the appropriate resource it should be assigned • Ensure team member’s ticket workloads are evenly balanced, where possible • Manage aged tickets by escalating or reassigning to other resources • Assist in proactive problem management process designed to identify recurring incidents • Participate in Quality Assurance Reviews of select tickets • Work closely with all Supervisors to ensure SLA’s are being adhered to • Ensure resource availability is sufficient & maintain/distribute resource schedule for Service Delivery Program • Generation & distribution of monthly service reports (e.g. ticket volumes, aging, etc.) • Other service desk duties as assigned
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Administration / Clerical
Job ID 2020-4539
NCI: As a Quality Assurance/Quality Control Specialist (Quality Assurance Specialist II), with experience in Infrastructure Service to support IT support services. This position supports a contract to manage enterprise IT components for the Joint Service Provider (JSP) program. This is a full-time position. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities: • Support a team of IT, Wireless and Mobility experts with extracting performance data from systems used in preforming and managing work on the contract and providing QA support for work processes. • Extracting metrics from ITSM system (e.g., Remedy) and other systems to identify workload statistics; trends; aging information; ticket volume; number of users assisted; and other information for service requests, incidents, and problem reports handled by the service desk. • Conducting trend and historical analysis of metrics data. • Generating scheduled and ad hoc metrics reports and conduct analysis of metrics as needed. • Assisting with developing Acceptable Quality Level (AQL) Reports and analyzing AQL data. • Providing QA/QC and metrics management activities as directed, such as developing quality control methodologies to ensure compliance with quality assurance standards, and developing quality metrics and scoring parameters.
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Engineering (non IT)
Job ID 2020-4536
NCI:As a Customer Account Manager, you will be a key member of the NCI team that will provide customer service liaison services between the Joint Service Provider (JSP) and their customer base throughout the Pentagon and the National Capitol Region.  You will be responsible for knowing and representing the entire spectrum of JSP Products and Services.  And you will be responsible for ensuring the JSP and service-specific messaging and interactions are aligned with the enterprise message.  In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities:   - Meet with users in-person weekly to ensure a thorough understanding of users’ operational requirement(s) - Act as users’ advocate to supporting IT service providers both internal and external to the JSP. - Maintain applicable JSP databases with updated user contact information, number of assigned personnel, and funding category. - Track and report user locations, moves, terminations, and task force stand-ups to support the JSP’s service providers - Provide meeting minutes of user interactions and coordinate applicable actions with supporting internal and external JSP IT Service providers. - Track and report inventory of hardware stored in JSP warehouses. - Track user requirements included in JSP databases, ITSM Remedy, and SharePoint. - Understand all JSP service offerings at a level equivalent to a portfolio manager. - Identify and track long-term user requirements and needs through the JSP repository. - Manage the overall user relationships at the executive level. - Support resolution of user issues through coordination, facilitation and escalation. - Serve as the user contact for supporting the development and negotiating of support agreements/Memorandum of Agreements - Gather and facilitate high-level user requirements across all JSP service offerings. - Coordinate between users and JSP Centers’ support staff (Leadership, Technical Project Managers, SMEs, etc.). - Coordinate between users, BRC, CSC, Customer Service Center, ACES Center and ESC support staff with regards to solutions, operations, engineering, billing, and security. - Schedule and support user meetings with facilitation, such as note taking, as required. - Identify and document user requirements within the respective JSP Centers. - Address user issues/concerns and facilitate the resolution of the issues/concerns. - Support the dissemination of marketing messaging and the JSP Products and Services Catalog - Maintain awareness of ongoing projects, such as communicating with JSP support technicians and engineers, and provide status updates to users and enterprise Customer Account Managers. - Support the implementation of enterprise CAM standards, processes, and tools. - Document service-specific CRM processes and build the CRM knowledge base of those specific processes. - Monitor changes to service offerings to ensure CRM documentation is current. - Develop approaches for improving the user’s experience with the JSP’s IT services.
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Program / Project Management
Job ID 2020-4532
NCI: As a Mobile Support Technician, you will work with Technical SMEs to support, maintain and service up to 3,000 mobile users as part of our JSP Service Delivery Team. This role is focused on operating, managing and updating the WidePoint system and the supporting databases as used in the JSP. Additionally, this position will conduct training on WidePoint tools to disseminate knowledge across the Mobile Wireless JSP Team.In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities: - Order approval workflow updates - Training will include how to utilize the Stock Management Tool to manage on-site, on-hand inventory - The WidePoint On-site Resource will monitor the total number of devices being managed within the Intelligent Telecommunications Management System (ITMSTM) portal to ensure that JSP remains within the funded license count. (ELIN Count Table). WidePoint will configure a real-time dashboard to display how many units are currently managed. - Assisting with Stock Inventory Management - The WidePoint On-site resource will assist the team in placing orders with the cellular carriers if they provide them with the authorization to do so with each of the individual carriers. - Assist with Placing Orders with Carriers - Gather New Development Request Requirements - ITMS Store Maintenance - Assist with inventory reconciliations - Rate Plan Feature Tables - The WidePoint On-site resource will update the Carrier Rate Plan Tables within the ITMSTM Store when new rate plans and/or features become available, change, or are discontinued. - Report configuration - The WidePoint On-site resource will work with JSP to configure reports within ITMSTM to the extent that the front end tools of ITMSTM allow configuration. - The WidePoint On-site resource will work with the WidePoint Development/Reporting Team to address and fix any report query errors. - For new report requests, the WidePoint On-site resource will gather the report requirements and work with the WidePoint Development/Reporting Team to verify that WidePoint has the data required and that the report can be generated. If the new report cannot be configured with only the front end tools and development hours are required, the WidePoint On-site resource will provide JSP a Level of Effort (LoE) and estimated timeframe in which the new report can be automated - Coordinate and manage the reporting team activities to efficiently respond to customer requests for technical service received via phone, email, and voicemail - The WidePoint On-site resource will validate carrier data vs ITMSTM data on a monthly basis - Training of Employee Personnel and support of end user training of the ITMS platform - Work with wireless Carriers (AT&T, T-Mobile and Version) to ensure mobile billing and assets are in order. - Track, monitor, and report status for all systems, key performance indicators (KPI), and metrics to the Government. - Create Mobile Usage Reports. - Provide Top 100 Voice and Data used Reports. - Provide BAC burn rate reports. - Provide Device Reports. - Provide iOS and OS Reports. - Provide Upgrade eligibility reports. - Plan summary reports. - Ad-hoc reports requested by the user - Trending reports - Configuration Management of the WidePoint Intelligent Telecommunications Management System. - Cost Center (BAC) updates to include all ITMS updates to Carrier/MDM. - Perform end of month bulk uploads of changes. - Users Account updates in ITMS. - Line Status updates. - Configuration of System User Roles and Permissions - Provide Rate optimization reports - Review all monthly mobile/wireless billing for accuracy and submit/deliver them for payment to Government Wireless Team Lead - Maintain a plan for mobile work streams, capturing our approach to managing the delivery of mobile services, including Resource, Communications, Risk and Issues, Time, Budget, and Scope Management
Job Locations
US-VA-Arlington | US-MD-Fort Detrick | US-VA-Alexandria
Category
IT: Administrator / Analyst / Architect / Engineer
Job ID 2020-4530
NCI: As the Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities:   - Provides technical support for system users. - Designs, analyzes, and maintains highly complex enterprise infrastructure environments - Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions. - Organize training session for staff on the usage of new software/ applications and hardware - Carryout diagnosis and repair of network-related problems - Bring up-to-date and preserve computer inventory and surplus equipment - Make sure desktop computers interconnect seamlessly with various systems - Preserve passwords, data integrity and file system security for the computing environment - Vouch for and implement upgrades on systems to guarantee longevity - Ascertain and repair hardware and network connectivity issues - Support for technical upgrading and maintaining of entire desktop systems - Assist in testing and deployment of new applications and systems - Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner - Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization - Resolve issues by carrying out problem analysis to implement temporary or permanent solutions - Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Telecommunications
Job ID 2020-4528
NCI: As the Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities:   - Provides technical support for system users. - Designs, analyzes, and maintains highly complex enterprise infrastructure environments - Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions. - Organize training session for staff on the usage of new software/ applications and hardware - Carryout diagnosis and repair of network-related problems - Bring up-to-date and preserve computer inventory and surplus equipment - Make sure desktop computers interconnect seamlessly with various systems - Preserve passwords, data integrity and file system security for the computing environment - Vouch for and implement upgrades on systems to guarantee longevity - Ascertain and repair hardware and network connectivity issues - Support for technical upgrading and maintaining of entire desktop systems - Assist in testing and deployment of new applications and systems - Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner - Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization - Resolve issues by carrying out problem analysis to implement temporary or permanent solutions - Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Telecommunications
Job ID 2020-4534
NCI:As the Asset Management Technician, you will perform asset management technical activities at all locations supporting organizational staff members within the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to asset management issues that the end-users may have with existing desktops, laptops, software issues, and other critical needs. As an Asset Management Technician, you will apply your comprehensive knowledge of asset management to ensure asset management services are delivered in a timely fashion. You will provide input to configuration management planning; Assist in provisions for configuration identification, change control, configuration status accounting and configuration audits; Participate in the change process so that only approved and validated changes are incorporated into the customer infrastructure. Assist in the workforce analytical and planning experience and using sound judgment in carrying out asset management tasks.  You will also assist in identifying, researching and resolving problems. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities: - Leads multiple functions within an organization’s logistics department - Analyzes, organizes, plans and administers various phases of day-to-day provisioning, spares, or maintenance/repair activities for one or more programs of moderate scope - Analyzes technical data, customer usage data, customer maintenance practices, customer operation characteristics, and related reports for assigned contracts to determine spares provisioning or maintenance/repair requirements - Support logistics plans in order to enhance distribution of goods and supplies - Identifies, prioritizes, and assesses key logistics assets and infrastructures - Input to the development of policies, guidelines, and procedures to ensure quality and control - Supports distribution and network studies, monitors inventory and analyzes requirements in order to monitor and ensure desired delivery times - Responsibilities may include vendor selection and negotiation, distribution of supplies as needed, and inventory control
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Transportation / Logistics / Distribution / Supply Chain
Job ID 2020-4535
NCI:As the Knowledge Management Specialist, you will support the Joint Service Provider (JSP) organization in the documentation of a widely diverse areas of information retrieval solutions and data representation.  The problem sets that are in demand at the JSP cover a wide verity of technical disciplines. The position requires an individual that has a strong technical writing or documentation capability that will complement and support the analysis performed by others on the team.  The ability to understand and describe/document information retrieval requirements/results, document software languages used or develop directions on how to implement developed solutions.  Represent automated text analysis results and alternatives. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities:   - Assist in requirements gathering interviews to understand the customers need - Document discovery of the technical tools that are in use or need to be developed - Analyze data provided determine best representation formats for consumption by customers - Document customer requirements - Assist in development of technical presentation of analysis results - Document engagement specific scripts, spreadsheets, data extraction routines, or utilize Government tools reporting abilities to extract data for analysis - Maintain a library of documented artifacts - Work in a team oriented environment or individually as specific engagement demands - Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization  
Job Locations
US-VA-Arlington | US-VA-Alexandria
Category
Analyst (Business, Systems, Data)
Job ID 2020-4537
- Assesses DoD Information Systems against the RMF security controls IAW DoDI 8500, DoDI 8510, CNSSI 1253, and NIST SP 800-53 - Develops, author’s, and reviews documentation for compliance including Configuration Management Plans, Network Infrastructure Plans, Business Continuity and Disaster Recovery Plans, and all supporting processes, procedures, and policies in support of RMF A&A activities - Effectively performs interviews of technical Subject Matter Experts (SMEs) as well as non-technical management personnel to ascertain the security posture of an IT system - Identifies mitigating factors for identified risks and proposes additional mitigation strategies for identified vulnerabilities - Evaluates a wide array of IT devices for Security Technical Implementation Guide (STIG) compliance using ACAS/ Nessus, SCAP Compliance Checker, and manual checklist reviews.  This includes Windows, Solaris, and Red Hat Linux servers and desktops, routers, switches, firewalls, IDS, etc.  - Applies STIGs to a variety of devices to ensure compliance - Assist system owners with all self-assessment required tasks
Job Locations
US-AZ-Fort Huachuca
Category
IT: Information Assurance / Quality / Cyber Security
Job ID 2020-4531
NCI: As an Accounts Management Technician, you will play an active role in controlling network access for approved users. You will work directly with other groups in the Defense Information Security Agency’s (DISAs) Joint Service Provider (JSP) environment to ensure all network accounts are properly maintained in accordance with Department of Defense (DoD) directives and Information Assurance (IA) initiatives. You will also maintain full ownership of tickets throughout their lifecycle as it relates to Tier II and Tier III level incidents. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities: - Creating, modifying, and disabling network accounts in the JSP environment via Active Directory. - Managing shared drive access and security groups, privileged accounts, external accounts, and home drives to ensure proper compliance. - Identifying, isolating and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge and experience, as well as resources contained in the JSP knowledge base. - Escalating end-user requests to the appropriate support teams for incidents and service requests that cannot be resolved based on the teams’ available resources, or if the team lacks the required permissions or access necessary to complete the necessary remediation tasks. - Documenting all troubleshooting steps and procedures along with the resolution, when applicable.
Job Locations
US-VA-Arlington | US-MD-Fort Detrick
Category
IT: Support / Technician
Job ID 2020-4527
1st Shift Position   NCI: As a Service Desk Support Technician (Desktop Support Technician III), you will provide Tier 1 support for escalated hardware, network and/or software issues by end-users for the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) in the National Capital Region (NCR). You will support user and incident requests utilizing existing procedures to monitor, track and resolve work orders in a timely manner. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities:  - Answering helpdesk calls, and responding to voicemails in a timely manner - Greeting customers and assisting in creating and updating IT support tickets (Remedy) per defined service-level agreements - Evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required - Maintaining ownership of service tickets throughout the life span of the support request - Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems - Updating and maintaining service work notes - Establishing a high level of personal credibility and building strong relationships - Consulting with immediate supervisor or higher-level IT specialists on possible solutions - Coordinating with technicians to provide status updates to outstanding tickets - Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets - Providing updates, status, and completion information to management - Following-up with users/customers to ensure resolution of issues, closing tickets only when the resolution to the issue has been reached, to the satisfaction of the user/customer. - Participating in workshops, seminars, or other events as required. - Other duties as assigned by the Government, contract or supervisors in coordination with the SLA’s.
Job Locations
US-VA-Arlington | US-MD-Fort Detrick | US-VA-Alexandria
Category
IT: Support / Technician
Job ID 2020-4529
NCI: As the Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities:   - Provides technical support for system users. - Designs, analyzes, and maintains highly complex enterprise infrastructure environments - Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions. - Organize training session for staff on the usage of new software/ applications and hardware - Carryout diagnosis and repair of network-related problems - Bring up-to-date and preserve computer inventory and surplus equipment - Make sure desktop computers interconnect seamlessly with various systems - Preserve passwords, data integrity and file system security for the computing environment - Vouch for and implement upgrades on systems to guarantee longevity - Ascertain and repair hardware and network connectivity issues - Support for technical upgrading and maintaining of entire desktop systems - Assist in testing and deployment of new applications and systems - Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner - Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization - Resolve issues by carrying out problem analysis to implement temporary or permanent solutions - Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Job Locations
US-VA-Alexandria | US-VA-Arlington
Category
Telecommunications
Job ID 2020-4427
NCI is competing as a prime vendor for the INSCOM Secure Admin Operating Facility (SAOF) IT/AV fit-up contract at Ft. Belvoir, VA. NCI seeks a Telecommunications Infrastructure Engineer with DOD and/or Intel Community experience with complex IT/AV engineering, furnish, installation, secure and test (EFIS&T) projects and programs. This position is contingent upon award, expected on or about 1 July 2020. Additional position description and functions are as follows:   ESSENTIAL FUNCTIONS BY LEVEL:    TELECOMMUNICATIONS ENGINEER IV   - Designs, develops, implements, maintains, and enhances telecommunication networks, systems and equipment - Configures, implements, and maintains complex voice, data and network communications systems - Manages the translation of business requirements into telecommunications requirements, designs and orders - Provides telecommunications enhancement designs for medium and large-scale telecommunications infrastructure - Provides interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management - Analyzes existing networks and equipment and identifies opportunities for improvement - Formulates and develops communications requirement and design standards - Performs complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks - Provides technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, and LAN/WAN performance monitoring - Assists supervisors and communications engineers/analysts in planning and designing of complex communications systems - Monitors communications performance using visual, diagnostic equipment, status indicator checking methods, etc., to locate problems - Utilizes electronic and telephone equipment, punch tools, and cabling tools - Interfaces with vendors on new technology and system updates - Develops solutions that meet business requirements - Leads and directs the work of others - Typically reports to a manager or head of a unit/department
Job Locations
US-VA-Fort Belvoir
Category
Telecommunications
Job ID 2020-4523
NCI:As an Operations Business Managersupporting the Joint Service Provider (JSP) Service Delivery (SD) program, you will report directly to NCI’s Program Manager and support the overall leadership of the program with a focus on financial resources and budgets to insure they are implemented in accordance with the program specifications. Performs other duties as assigned or required. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities:  - Responsible for assisting in all aspects of project performance (i.e., technical, contractual, administrative, financial) - Develops and implements successful business plans and strategies - Identifies new market opportunities and develops plans for effective implementation - Understands and highlights all competitive threats to the business - Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks - Establishes and maintains technical and financial reports in order to show progress to Program management and customers - Maintains customer contacts to ensure conformity to all contractual obligations - Completes monthly, quarterly or annual business forecasts and reports - Assumes the initiative and provides support to Marketing personnel in identifying future requirements - Fully follows established NCI policies and procedures and conducts all activities in strict accordance with legal and ethical practices. - Performs other related duties as assigned
Job Locations
US-VA-Arlington
Category
Administration / Clerical
Job ID 2020-4454
NCI: As a Middleware Team Lead, you will provide services in support of the Army Product Director Acquisition, logistics, and Technology Enterprise systems and Services (PD ALTESS).  PD ALTESS provides enterprise class data center services ranging from server hosting, software design and system architecture to lifecycle management, problem solving and Enterprise Service desks for PD ALTESS hosted customers and associated users. PD ALTESS has a mission to keep systems up and running and serving customers twenty-four hours a day, seven days a week, and three hundred sixty-five days a year. PD ALTESS supports multiple missions throughout the DoD, Army and Federal workspaces. Data centers supported are expansive and integrated across multiple geographical locations, consisting of both physical and virtual architectures, supporting hundreds of programs, thousands of virtual servers and millions of users worldwide. The missions we supported is varied and complex. This position is contingent upon award.
Job Locations
US-VA-Radford | US-VA | US-VA
Category
IT: Developer / Programmer
Job ID 2020-4455
NCI: As an Information Systems Security Technician – Splunk Admin (Cyber Operations Malware Analyst – Intermediate), you will provide services in support of the Army Product Director Acquisition, logistics, and Technology Enterprise systems and Services (PD ALTESS).  PD ALTESS provides enterprise class data center services ranging from server hosting, software design and system architecture to lifecycle management, problem solving and Enterprise Service desks for PD ALTESS hosted customers and associated users. PD ALTESS has a mission to keep systems up and running and serving customers twenty-four hours a day, seven days a week, and three hundred sixty-five days a year. PD ALTESS supports multiple missions throughout the DoD, Army and Federal workspaces. Data centers supported are expansive and integrated across multiple geographical locations, consisting of both physical and virtual architectures, supporting hundreds of programs, thousands of virtual servers and millions of users worldwide. The missions we supported is varied and complex. This position is contingent upon award.
Job Locations
US-VA-Radford | US-VA | US-VA
Category
IT: Information Assurance / Quality / Cyber Security

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