ESSENTIAL FUNCTIONS BY LEVEL:
- Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas
- Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
- Analyzes, diagnoses, and recommends solutions to complex problems
- Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
- Leads technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
- Provides technical leadership for the integration or requirements, design and technology
- Ultimately responsible for the technical integrity of work performed and deliverable
- Operate, maintain, and administer existing network architectures, including hardware and software.
- Provide network device operation and maintenance.
- Monitor, maintain, and report on network and system performance.
- Perform performance tuning, troubleshooting and root cause analysis and benchmarking via established procedures.
- Provide Network administration services.
- Create and maintain network diagrams and network administration documentation such as Standard Operating Procedures (SOPs).
- Provide system operation and maintenance.
- Provide basic and advanced systems administration services to include but not be limited to Tiers 1, 2 and 3 support of Network Storage and Compute environments.
- Create and maintain documentation with updates to system configuration made completing required changes and fixes.
- Perform scheduled preventive maintenance of all system hardware, and software.
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for the design, coding, testing and validation of programs that solve engineering related problems.
- Reviews and tests software components for adherence to the design requirements and documents test results.
- Utilizes software development and software design methodologies appropriate to the development environment.
- Analyzes user requirements to derive software design and performance requirements.
- Designs and codes new software or modifies existing software to add new features; debugs existing software and corrects defects.
- Integrates existing software into new or modifies systems or operating environments.
- Works closely with end-users and/or internal project teams to develop detailed technical requirements and specifications for the development of the software element for complex systems.
- Directs the development of the architecture, detailed system design, coding, integration, testing and configuration management schemes for software systems.
- Prepares program and test specifications.
- Prepares test procedures and data.
- Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for the design, coding, testing and validation of programs that solve engineering related problems.
- Reviews and tests software components for adherence to the design requirements and documents test results.
- Utilizes software development and software design methodologies appropriate to the development environment.
- Analyzes user requirements to derive software design and performance requirements.
- Designs and codes new software or modifies existing software to add new features; debugs existing software and corrects defects.
- Integrates existing software into new or modifies systems or operating environments.
- Works closely with end-users and/or internal project teams to develop detailed technical requirements and specifications for the development of the software element for complex systems.
- Directs the development of the architecture, detailed system design, coding, integration, testing and configuration management schemes for software systems.
- Prepares program and test specifications.
- Prepares test procedures and data.
- Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
ESSENTIAL FUNCTIONS BY LEVEL:
- Manages system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s)
- Coordinates the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination
- Prepares documentation of methods and procedures
- Implements tests and documents test data
- Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle
- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
- Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
- Prepares program and test specifications
- Prepares test procedures and data
- Selects performance levels of components and subsystems
- Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications
- Supervises revisions and changes
- Assists with implementation of combined hardware/software systems
- Develops procedures for accomplishing the deployment of new and modified web or application capability.
- Develop common strategies for release governance across multiple departments.
- Establish consistent release management processes.
- Facilitate cross-department coordination of release management functions.
- Define common mechanisms for rollback and standards for capturing release-related performance indicators.
- Provide QA/QC and metrics management activities as directed, such as developing quality control methodologies to ensure compliance with quality assurance standards and developing quality metrics and scoring parameters.
ESSENTIAL FUNCTIONS BY LEVEL:
- Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
- Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
- Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle
- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
- Develops System Architecture and System Design documentation
- Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
- Participates in and initiates concept development and trade-off studies
- Prepares program and test specifications
- Prepares test procedures and data
- Selects performance levels of components and subsystems
- Directs the design of information management equipment and systems
- Describes interfaces among various subsystems
- Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications
- Prepares complete documentation of methods, procedures, and design
- Supervises revisions and changes
- Assists with implementation of combined hardware/software systems
- Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas
- Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
- Develops analytical and computational techniques and methodology for problem solution
- Expert knowledge of but not limited to: application of engineering and integration of computer hardware and software, tactical networking, and satellite communications to determine the cyber security survivability posture.
- Disciplines to work as a Cyber Security Developer, with knowledge of Cybersecurity Integration concepts, principles, methods, and practices on a variety of acquisition issues to serve as cybersecurity technical expert to the CISO and CIO.
- Knowledge of analytical methods and practices to conduct analyses of problems and/or issues affecting assigned area of responsibility and recommend approaches and procedures in resolution of cybersecurity and integration problems.
- Knowledge of Risk Management Framework (RMF) for tactical acquisition systems to ensure that acquisition Authorization to Operate (ATO) packages are prepared and maintained in accordance with the RMF.
- Knowledge of NIST Special Publication 800-53 to ensure systems adhere to validation procedures and implementation guidelines.
- Skill in oral and written communication to develop and maintain the organizational tactical security architecture plan; prepare and present reports and recommendations; and prepare and update manuals, instructions, and operating procedures.
- Skill in applying: network standards, protocols, and procedures; capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware within the Army tactical network to address security plans for future systems (e.g. Cyber Range, data links, wireless internet, Cloud, Internet of Things (IoT), etc.).
- Ability to conduct systems analysis and design methodologies to coordinate tactical cybersecurity architecture and integration for testing events.
- Ability to evaluate computer systems design, prototypes, and computer applications from an operational test and evaluation perspective for cybersecurity to perform tactical cyber security test and evaluation planning.
ESSENTIAL FUNCTIONS BY LEVEL:
- Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas
- Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
- Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
- Develops analytical and computational techniques and methodology for problem solution
- Prepares and presents written and oral reports
- Prepares and presents proposals, or portions thereof, primarily in field of specialty
- Analyzes, diagnoses, and recommends solutions to complex problems
- Serves as principal analyst for research project
- Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems
- Conducts research and analysis of algorithms and defines data structures that lead to highly efficient system design parameters
- Performs related work as required
- Work is performed under the general direction of a senior level manager
- Ability to establish and maintain effective working relationships with associates and client personnel at all levels
- Ability to work in a normal office environment
- Cost management responsibility within assigned area
-
ESSENTIAL FUNCTIONS BY LEVEL:
- Acts as PMI-certified Scheduling Professional to support software development projects
- Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards
- Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency
- Works with the Government and customer counterparts to elaborate on system requirements and resolve issues
- Ensures appropriate levels of communications are established and maintained throughout the project cycle
- Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial)
- Consults with the customer in ensuring conformity to all contractual obligations
- Establishes and maintains technical reports to show progress to Division management
- Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks
- Assumes the initiative and provides support to marketing personnel in identifying new business requirements
- Ensures the development, maintenance, and implementation of a Program Management Plan, a document which guides the performance of all functional activities performed on the Project
- Manages and supervises personnel involved in all aspects of project activity
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- Acts as PMI-certified Scheduling Professional to support software development projects
- Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards
- Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency
- Works with the Government and customer counterparts to elaborate on system requirements and resolve issues
- Ensures appropriate levels of communications are established and maintained throughout the project cycle
- Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial)
- Consults with the customer in ensuring conformity to all contractual obligations
- Establishes and maintains technical reports to show progress to Division management
- Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks
- Assumes the initiative and provides support to marketing personnel in identifying new business requirements
- Ensures the development, maintenance, and implementation of a Program Management Plan, a document which guides the performance of all functional activities performed on the Project
- Manages and supervises personnel involved in all aspects of project activity
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- Acts as PMI-certified Scheduling Professional to support software development projects
- Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards
- Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency
- Works with the Government and customer counterparts to elaborate on system requirements and resolve issues
- Ensures appropriate levels of communications are established and maintained throughout the project cycle
- Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial)
- Consults with the customer in ensuring conformity to all contractual obligations
- Establishes and maintains technical reports to show progress to Division management
- Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks
- Assumes the initiative and provides support to marketing personnel in identifying new business requirements
- Ensures the development, maintenance, and implementation of a Program Management Plan, a document which guides the performance of all functional activities performed on the Project
- Manages and supervises personnel involved in all aspects of project activity
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards
- Responsible for the day-to-day tactical duties for a moderately complex technical program
- Incumbent is not responsible for Profit & Loss (P&L) or business development, but is accountable to oversee results of multi-functional project teams
- Responsible for the administrative/operational leadership of a project within the program guidelines set by the Program Manager and customer
- Monitors project to ensure work scope, schedule, and budget are well defined and maintained
- Provides the coordination between resource managers/supervisors and ensures all necessary reviews and approvals are received
- May conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs\
- Shall assist government Program Managers who are managing specific programs at the Delivery Order or Technical Task order (TTO) level
- Assists the Government Program Managers with the management, administrative and technical oversight of the specific program portfolio
- Analyzes user needs to determine functional and cross-functional requirements
- Performs requirements gathering and analysis of those requirements
- Performs functional analysis to identify required tasks and their interrelationships
- Performs functional allocation and identifies resources required for each task
- Performs risk analysis that also include risk assessment
- Plans, coordinates, and oversees implementation of the organization’s information security services
- Provides support for facilitating and identifying current security infrastructure and defines future programs, design and implementation of security related to IT systems
- Works with engineers on systems integration
ESSENTIAL FUNCTIONS BY LEVEL:
- Acts as PMI-certified Scheduling Professional to support software development projects
- Provides the necessary services for Project Management to provide the discipline of planning, organizing, and managing resources to bring about the successful completion of application development project goals and objectives based on Project Management Institute (PMI) standards
- Supervises and coordinates all Contractor activities and ensures that the task is performed to the best possible efficiency
- Works with the Government and customer counterparts to elaborate on system requirements and resolve issues
- Ensures appropriate levels of communications are established and maintained throughout the project cycle
- Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial)
- Consults with the customer in ensuring conformity to all contractual obligations
- Establishes and maintains technical reports to show progress to Division management
- Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned tasks
- Assumes the initiative and provides support to marketing personnel in identifying new business requirements
- Ensures the development, maintenance, and implementation of a Program Management Plan, a document which guides the performance of all functional activities performed on the Project
- Manages and supervises personnel involved in all aspects of project activity
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- Prepares work statements
- Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
- Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
- Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle
- Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts
- Develops System Architecture and System Design documentation
- Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans
- Participates in and initiates concept development and trade-off studies
- Prepares program and test specifications
- Prepares test procedures and data
- Selects performance levels of components and subsystems
- Directs the design of information management equipment and systems
- Describes interfaces among various subsystems
- Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications
- Prepares complete documentation of methods, procedures, and design
- Supervises revisions and changes
- Assists with implementation of combined hardware/software systems
- Provides consulting services to members of the professional staff and to the customer in the analysis and design of data processing systems, management systems, scientific systems, and other related areas
- Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
- Develops analytical and computational techniques and methodology for problem solution
- Prepares and presents written and oral reports
- Prepares and presents proposals, or portions thereof, primarily in field of specialty
- Analyzes, diagnoses, and recommends solutions to complex problems
- Serves as principal analyst for research project
- Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems
- Conducts research and analysis of algorithms and defines data structures that lead to highly efficient system design parameters
- Performs related work as required
- Work is performed under the general direction of a senior level manager
- Ability to establish and maintain effective working relationships with associates and client personnel at all levels
- Ability to work in a normal office environment
- Cost management responsibility within assigned area
Empower AI: As the Applications Operations & Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Serve as the knowledge expert to ensure availability, performance and security of all applications within the JSP application portfolio.
- Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
- Ensure availability, optimum performance, and security for all applications within JSP application portfolio, to include custom-built, Commercial Off-The-Shelf (COTS), and Government-Off-The-Shelf (GOTS) applications.
- Provide support and maintenance of applications in both resource test and production environments.
- Provide for deploying and configuring applications within the test and production environments.
- Ensure the availability, performance, security, and operations of all business systems/applications.
- Use Remedy to identify, track, and respond to RFC, Work Orders, and Incidents.
- Provide Tier 2 and 3 support to include system administration, application configuration, user account management, and application support to the customers.
- Provide database administration and support.
- Maintain application A&A documentation and Authority to Operate (ATO).
- Assist customers in maintaining security compliance and performing duties required during the Risk Management Framework (RMF) accreditation process.
- Create, update, modify, and maintain application and configuration documentation required for A&A, ATO, and Interim ATO.
- Provide system performance metrics to measure the availability, performance, and security of all business systems and applications.
- Perform problem management to identify potential issues and/or identify efficiencies to be gained within applications.
- Support and maintain mission essential applications designated as business systems for COOP.
- Plan COOP readiness status for both source and target systems at all times.
- Provide application support for all COOP activities.
- Provide configuration and release management of applications.
- Provide application rationalization.
Empower AI: As the Procurement Desktop Defense (PD2) Application SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide technical expertise with the Procurement Desktop Defense (PD2) application.
- Manage PD2 software vSR16 for several JSP server and client systems.
- Provide expertise in Sybase ASE 15.0.3 or higher, Windows environment on Server 2012, and Windows 7 and/or 10 operating systems, applications/systems in clustered environments, securing Operating Systems to comply with DISA STIGs, and configuring and maintaining desktop firewalls.
Empower AI: As the Lead Hampton Roads Site VDI SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region.
- Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk).
- Maintain desktop image repositories and perform recomposes.
- Provide all necessary network connectivity, CSR space, physical and network security services, DNS, backup and restoral services, and physical/virtual machine management services for the virtual desktop solution.
- Maintain server equipment operation and connectivity, backup and restoration, and physical and virtual machine technical support services (in coordination with JSP divisions and branches including Cyber Security, Engineering, and Enterprise Services.
- Perform management and maintenance of VMWare software (i.e., vCenter, View, etc.).
- Maintain management and maintenance of Nutanix servers, or Support Products List (SPL) approved hardware, cluster and network devices (in conjunction with the storage or networks team).
- Maintain management and maintenance of DaaS servers to include patching and monitoring.
- Provide database support and maintenance, server floor hardware maintenance, DaaS support and maintenance (VDI) and creation of configuration documentation and SOPs.
- Provide support for other task areas as required.
Empower AI: As the Lead VDI SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region.
- Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk).
- Maintain desktop image repositories and perform recomposes.
- Provide all necessary network connectivity, CSR space, physical and network security services, DNS, backup and restoral services, and physical/virtual machine management services for the virtual desktop solution.
- Maintain server equipment operation and connectivity, backup and restoration, and physical and virtual machine technical support services (in coordination with JSP divisions and branches including Cyber Security, Engineering, and Enterprise Services.
- Perform management and maintenance of VMWare software (i.e., vCenter, View, etc.).
- Maintain management and maintenance of Nutanix servers, or Support Products List (SPL) approved hardware, cluster and network devices (in conjunction with the storage or networks team).
- Maintain management and maintenance of DaaS servers to include patching and monitoring.
- Provide database support and maintenance, server floor hardware maintenance, DaaS support and maintenance (VDI) and creation of configuration documentation and SOPs.
Empower AI: As the Operations Support System (OSS) Lead, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide technical ability in supporting the OSS task within the JSP infrastructure.
- Provide technical expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom-built applications.
- Provide the structure of the OSS OOB Management Network architecture, governance and oversight of the enterprise tools by first capturing and gathering the tools hosted within JSP for each of the different branches within the different centers. The analysis and rationalization will eliminate the redundant tools across JSP and provide a more proficient and better utilization of the enterprise tools. The OSS team will analyze and re-design the OSS OOB management network; assist with the build out of OSS framework, help establish policies and procedures for tools and rationalization of tools.
- Implement the created framework and revise current processes that measure, control, and manage JSP systems and services in a multi-tenant environment through an integrated array of best-fit COTS solutions.
- Provide a solution compatible and capable of integrating with DISA’s JRSS, JMN, and JMS initiatives.
- Provide input to (an average of 3 – 5 monthly) and review implementation plans; detailed designs; systems architecture; decision matrices; transition/migration agreements; capacity studies; and schedules.
- Capture, gather, and analyze enterprise tool requirements.
- Analyze and Re-Design and OSS Out of Band (OOB) management network with the use of the OSS framework and roadmap to capture, gather, and analyze enterprise tool requirements.
- Build and Sustain the OSS Framework. Working from network designs and other provided documentation from previous contract, complete the buildout of the OSS Framework and establish policies and procedures to sustain the OSS environment.
- Provide System Integration / Migration / Decommission.
- Provide O&M Support for the OSS network to include the following services/tasks:
- Provide a documented process for the OOB network to support RMF requirement and the tools to be hosted on the OOB network.
- Provide ISSO support for enterprise tools like SITSCAPE, Remedy v9, as well as ensuring the accreditation requirements of all OSS tools are met.
- Utilize the approved OOB management network design.
- Provide continued visualization and collaboration support with the integration of enterprise tools and their data sources based on the system enhancement created in the previous phase the contractor will insert a functional system to demonstrate the capabilities of the solution.
- Provide capacity management oversight solution to maintain performance of dashboard usage and growth.
- Provide continued O&M support for the JSP tools with the need to ensure that all documents are maintained and updated as necessary, patching and compliance is managed and monitored if patching is accomplished by separate JSP functional area/team, that the RMF requirement is met, and the server is patched weekly and the compliant with the STIG requirements.
- Implement and facilitate the Enterprise Service Bus after government provides decision on which tool to implement.
- The contractor will provide Operations & Maintenance (O&M) for OSS enterprise tools and the facilitate the support of the single OOB management network to include the following services/tasks.
Empower AI: As the Lead COOP SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide Tier 3 IT contingency operations support at the continuity facilities designated by the JSP Continuity Coordinator in support of up to 4 exercises yearly.
- Maintain fully redundant operational systems at the continuity facilities designated by the JSP Continuity Coordinator so that all are continuously operationally ready. Maintain full readiness at the continuity facilities to maintain active processing for clustered systems and pooled load-balanced active systems. Take over the entire functional operational load during testing and for extended periods of time during national emergency, without requiring any special preparations or system building prior to the transfer of operations from the Pentagon to the continuity facilities using established contingency failover systems, processes, and procedures.
- Develop and maintain JSP COOP plans, JSP Continuity training program, and JSP Continuity ERS rosters.
- Coordinate and schedule JSP enterprise DRP exercises.
- Provide system administration staff to provide touch labor and act as first responders during contingency operations and other hazardous conditions that impact continuous operations.
- Transport Controlled Cryptographic items and COMSEC material between the Pentagon and the continuity facilities to include the transportation, protection, and operational support of Mobile/travel IT Operations such as the Executive Communications Kit (ECK), Secure Flyaway kits (SFKs) and deployable communications packages.
- Coordinate, perform, and document failover test of designated JSP–supported systems from continuity facilities on quarterly basis and during COOP exercises and events.
- Provide Tier 3 server and system contingency operations support from continuity facilities for all JSP mission essential enterprise servers and network infrastructure systems supporting all JSP customers and COG entities.
- Establish a process and maintain the PKI systems for the management of DoD PKI to include being designated as Trusted Agents for the management of DoD PKI tokens, CAC, and alternate tokens at all continuity facilities (up to 25 sites).
- Maintain visitation authorization requests (VAR) and access control for JSP staff requiring access or visitation to the controlled area within the continuity facilities.
- Monitor readiness of resources at the continuity facilities and provide readiness status to the JSP Continuity Coordinator, OSD Policy Defense Continuity and Mission Assurance (DC&MA) Program Office, Joint Staff J3 COOP Support Cell, and DoD Headquarters/JSP onboarded customers.
- Monitor and provide IT/communications status to the OSD Policy DC&MA Program Office, Joint Staff J3, and DoD Headquarters/JSP onboarded customers.
- Provide weekly COOP readiness reports to the OSD Policy DC&MA Program Office, Joint Staff J3, and DoD Headquarters/JSP onboarded customers via the DoD Continuity Operations Portal.
- Identify and facilitate implementation of IT/communications capabilities required to support OSD, Joint Staff, and other JSP customers.
- Identify site shortcomings and deficiencies including: physical security, Local Area Network, network backbone infrastructure, Wide Area Network, information system contingency plans (ISCP), workstations, peripherals, telephony (both secure and non-secure), bandwidth, quality of service, and IA. Provide the Government with recommendations to mitigate continuity facility shortcomings and deficiencies.
- Coordinate continuity facility IT contingency operations support requirements with the DC&MA Program Office.
- Coordinate with on-site facility management and IT/communications personnel to support the ERS deployment to off-site locations during COOP events and national emergencies.
- Provide ERS personnel continuity facility and COOP equipment orientations at continuity facilities without Tier 1 and Tier 2 support.
- Provide technical evaluations or assessments for ISCP, COOP Plan Annex K, and Continuity Architecture Interoperability in the implementation of COOP, COB, and COG objectives with respect to interfacing with JSP networks, DoDIN, and other external IT/communications providers.
- Provide impact assessment on COOP and COB operations and evaluate how they are impacted by national security policies.
- Develop and maintain COOP and COB content on the JSP DoD COOP Portal. Maintain the design, structure, and content on the DoD COOP Portal for use by the DoD HQ components.
- Manage and maintain oversight over continuity facility prepositioned hardware and operating systems, ensuring readiness of the systems and current level of patching/updates.
- Provide Mobile/Travel IT Operations support including the ECK, SFKs, and deployable communications packages (such as Voyager 8) for leaders on travel and at remote continuity facilities in support of DoD HQ level COOP, COB, and COG real life events and exercises
- Develop and moderate mid/senior level COOP and COG tabletop exercises
- Develop, coordinate, and maintain COOP, COB, COG supplemental plans for JSP, including designated successor and the Pandemic Influenza plan.
- Support National Special Security Events (NSSE) and emergency management events at continuity facilities focused on providing contingency Tier 3 support services and Tier 2 support to users during these events, which are up to four times a year and supported by the White House.
- Develop and promulgate procedures and planning templates for use across the enterprise to ensure an effective standardized ISCP is implemented enterprise wide in compliance with the applicable authorities and guidance with RMF.
- Assist the Government COOP Coordinator in preparing and maintaining information system contingency plans for all services provided under this order, participate in contingency planning and COOP exercise meetings, and support COOP exercises.
- Attend Pentagon facility and building management plan reviews for mission critical/emergency site projects and exercises to ensure minimal to no impact to the JSP’s critical organizational systems.
- Report exercise/project outcomes to JSP Government COOP coordinator and/or JSP management for any necessary corrective actions and address operational and/or COOP risks and shortfalls.
- Develop, coordinate, and maintain the JSP DRP for all JSP consolidated computer facilities and mission essential systems, in compliance with established DISA, DoD, and NIST guidelines. The DRP shall include all JSP, DoD HQ, and other JSP customers.
- Provide technical evaluations and assessments of ISCP, COOP Plan Annex Ks, and Continuity Architecture Interoperability in the implementation of COOP, COB, and COG objectives with respect to interfacing with other JSP Centers, Divisions, and Branches, JSP networks, DoDIN, other external IT/communications providers, and JSP on-boarded and supported customers.
- Report the Contingency Planning Controls under DoD Instruction 8510.01 Risk Management Framework (RMF) for DoD IT for all essential and critical IT systems maintained by JSP and represented in the JSP DRP.
- Maintain oversight of structure and content of the DoD COOP and COG Portal on the DISA Defense Enterprise Portal Service SharePoint system to include readiness status reporting of the readiness status of DoD HQ continuity facilities.
- Develop, coordinate, and maintain organization Business Impact Analysis (BIA) to include conducting, coordinating, and providing administrative support with JSP customers BIA risk assessment during onboarding and new system development.
- Provide Continuity Operations Manager presence on the JNOSC watch floor.
- Guide and implement a JSP DRP validation cycle and update program annually with the JSP Continuity Coordinator to ensure components maintain identification of essential systems in the DRP and in compliance with DoD DR and COOP guidance.
- Ensure development and implementation of annual JSP DRP Exercise and program activities and completion of supporting documentation.
- Coordinate and communicate JSP DRP exercises with JSP customers and mission partners.
- Assist in the planning and coordination of JSPs participation in National Level Exercise, DoD/OSD, CJCS, DISA COOP, and COG exercises.
- Facilitate and provide administrative support and meeting minutes for monthly COOP meetings and quarterly COOP forums.
Empower AI: As the Lead Infrastructure Initiatives SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide support, recommendations, and collaborate with JSP Solutions/Engineering on technical planning for future initiatives.
- Develop recommendations for new/emerging engineering solutions ensuring they conform to JSP IT environments.
- Manage, perform, and complete Government approved JSP initiatives, which are internal Platform Services back office projects. Typically, there are 15-20 ongoing initiatives per month but no more than 30.
- Prepare Sponsor Forms for Government approval prior to beginning work on the initiative.
- Complete all initiatives IAW the initiative plan (schedule, and performance).
- Update initiatives weekly or as agreed upon by the Government to reflect the initiative status.
- Provide for each initiative the lead, requirement, scope, resources required, and schedule, as agreed upon by the Government. Additional documentation may be required based on the nature of the initiative.
- Develop O&M packages or update transition packages with JSP Government approved templates, schedules, and sponsor forms.
- Report status of initiatives in the Weekly Activity Report and at the monthly IPR.
- Document each initiative in the enterprise ITSM ticket systems. Sub-tasks of the project will be created in Remedy to document and monitor the level of effort, time, and resources involved. Reporting will be provided through SharePoint.
Empower AI: As the Lead Storage/Backup SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.
Highlights of Responsibilities:
- Provide management of overall Storage and Backup operations in direct coordination with the Operations Manager and Government Leadership.
- Provide enterprise storage services for JSP and customer supported applications. Maintain a data availability of 99.95% for enterprise applications and replicated data. Maintain a data availability of 98.8% for non-replicated data. Provide operations, maintenance, implementation, management services, and failover integration and support.
- provide on-going maintenance services that are comprehensive and integrated across functional technical areas of the JNOSC, which includes data storage, data storage transport failover software, servers and blade servers, hyper-converged platforms, backup and recovery, and effectively utilizing vendor maintenance contracts.
- Support a complex and multi-environment storage solution (on-premises, alternate site, hybrid-cloud environment) and shall provide migration support for the relocation of on-premises storage to a future state environment as required.
- Provide life cycle management and support of the JSP-managed storage environment, inclusive of O&M, decommission, software upgrades, migrations to new storage hardware platforms and cloud hosting environments, storage rationalization, and disaster recovery.
- Develop a plan to execute major software version upgrades of the tools and software maintained by the vendor and obtain government approval of the plan within 3 months of the version release. Execute major software version upgrades to tools and applications maintained by the vendor within 9 months of Government approval.
- Develop a plan to execute major server operating system upgrades/migrations for all server operating systems maintained by the vendor and obtain government approval of the plan within 3 months of version release.
- Provide technical support for future state transition and management of the JSP's compute and storage environments. This includes supporting coherent migration of apps, data, software, and databases from the JSP's on premise infrastructure to target state infrastructure at a rate of no less than 5% of the total transition requirement per month.
- Ensure an optimized storage environment, inclusive of the following support activities: maintain visibility into storage resources and usage, deliver efficient storage administration, storage virtualization, tiered storage architecture, configuration, storage management software integration, and policy-based storage management.
- Provide an effective maintenance program to achieve improved availability of customer COOP and COB services and a timelier JSP OPS infrastructure response to capacity reallocation and expansion. Within the first 90 calendar days of the order, the contractor shall provide recommendations with respect to changes that will result in improved availability and more timely responses.
- Provide failover integration and support. Support traditional server clustering solutions (i.e. EMC AutoStart and Veritas Cluster Server, Microsoft Cluster Server) on tenant provided compute platforms (i.e. tenant operated hypervisor, and computer hardware).
- Provide backup and recovery services. Provide enterprise data backup and recovery services for JSP and customer supported applications. The backup environment is currently hosted on IBM Spectrum Protect (SP) Application with the limited utilization of Tivoli and Commvault.