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ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS:
- Manages operations of help desk at assigned location
- Supervises and trains help desk specialists in the identification of routine/high priority system and software problems
- Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed
- Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems
- Assigns corrective action requirements
- Develops and manages training in accordance with established corrective priority categories
- Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
- Ensures compliance with electronic and physical security procedures and standards
- Establishes and oversees effective call reporting and action system
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS:
- Manages operations of help desk at assigned location
- Supervises and trains help desk specialists in the identification of routine/high priority system and software problems
- Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed
- Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems
- Assigns corrective action requirements
- Develops and manages training in accordance with established corrective priority categories
- Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
- Ensures compliance with electronic and physical security procedures and standards
- Establishes and oversees effective call reporting and action system
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS BY LEVEL:
- Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
- Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
- Reviews procedures user followed to determine if specified steps were taken
- Explains user procedures necessary to transmit data
- Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
- Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
- Attaches diagnostic equipment to phone line to learn if line meets specification
- Reads technical reference manuals for communications hardware and software to learn cause of problem
- Instructs user to enter specified commands into computer to resolve problem
- Calls service technician for service when problem cannot be resolved
- Enters operating commands into computer to restart program
- Records number of daily data communications transactions and number of problems and actions taken
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Inspects communications wires and cables
- Trains staff and users to use equipment
- Coordinates installation of or installs communications lines
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements
- Performs software installations and upgrades to operating systems and layered software packages
- Configures and manages UNIX and Windows operating systems, and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Monitors and tunes the system to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
- Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
- Supports media management through internal methods and procedures or through offsite storage and retrieval services
- Develops and promotes standard operating procedures
- Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
ESSENTIAL FUNCTIONS:
- Manages operations of help desk at assigned location
- Supervises and trains help desk specialists in the identification of routine/high priority system and software problems
- Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed
- Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems
- Assigns corrective action requirements
- Develops and manages training in accordance with established corrective priority categories
- Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
- Ensures compliance with electronic and physical security procedures and standards
- Establishes and oversees effective call reporting and action system
ESSENTIAL FUNCTIONS BY LEVEL:
- Develops, administers, and implements Asset Management plans and procedures
- Describes provisions for asset identification, change control, configuration status accounting, and configuration audits
- Regulates the asset management process so that only approved and validated assets are incorporated into the CMDB.
- Controls configuration baselines and interface through Engineering Change Proposal/Specification processing
- Conducts physical asset audits
- Establishes and maintains asset documentation.
- Maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements
- Performs software installations and upgrades to operating systems and layered software packages
- Configures and manages UNIX and Windows operating systems, and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Monitors and tunes the system to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
- Ensures data/media recoverability by implementing a schedule of system backups and database archive operations
- Supports media management through internal methods and procedures or through offsite storage and retrieval services
- Develops and promotes standard operating procedures
- Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers
- Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Continually monitors and tunes multiple systems to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities
- Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations
- Plans and implements the modernization of servers
- Develops, implements and promotes standard operating procedures and schedules
- Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and implements new standards, policies and procedures
- Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented
- Leads and directs work of lower level Systems Administrators
ESSENTIAL FUNCTIONS:
- Manages operations of help desk at assigned location
- Supervises and trains help desk specialists in the identification of routine/high priority system and software problems
- Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed
- Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems
- Assigns corrective action requirements
- Develops and manages training in accordance with established corrective priority categories
- Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
- Ensures compliance with electronic and physical security procedures and standards
- Establishes and oversees effective call reporting and action system
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers
- Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Continually monitors and tunes multiple systems to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities
- Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations
- Plans and implements the modernization of servers
- Develops, implements and promotes standard operating procedures and schedules
- Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and implements new standards, policies and procedures
- Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented
- Leads and directs work of lower level Systems Administrators
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers
- Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Continually monitors and tunes multiple systems to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities
- Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations
- Plans and implements the modernization of servers
- Develops, implements and promotes standard operating procedures and schedules
- Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and implements new standards, policies and procedures
- Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented
- Leads and directs work of lower level Systems Administrators
ESSENTIAL FUNCTIONS BY LEVEL:
- Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers
- Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Continually monitors and tunes multiple systems to achieve optimum performance levels
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities
- Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations
- Plans and implements the modernization of servers
- Develops, implements and promotes standard operating procedures and schedules
- Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and implements new standards, policies and procedures
- Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented
- Leads and directs work of lower level Systems Administrators
ESSENTIAL FUNCTIONS BY LEVEL:
- Develops, administers, and implements Asset Management plans and procedures
- Describes provisions for asset identification, change control, configuration status accounting, and configuration audits
- Regulates the asset management process so that only approved and validated assets are incorporated into the CMDB.
- Controls configuration baselines and interface through Engineering Change Proposal/Specification processing
- Conducts physical asset audits
- Establishes and maintains asset documentation.
- Maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting
- Performs other related duties as assigned
ESSENTIAL FUNCTIONS BY LEVEL:
- SYSTEMS ADMINISTRATOR III
- Under general direction, responsible for activities related to system administration
- Assigns personnel to various projects, directs their activities, and evaluates their work
- Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization
- Provides in-depth experience in troubleshooting IT systems
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues
- May resolve problems within established practices
- Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
- Supports the design of systems, mission architecture and associated hardware
- Directs and possesses a working knowledge and understanding of systems administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyzes and resolves complex problems associated with server hardware, applications and software integration
- Responsible for the installation, maintenance, configuration, and integrity of computer software
- Implements operating system enhancements that will improve the reliability and performance of the system