Job Listings

ESSENTIAL FUNCTIONS BY LEVEL:   - Develops, administers, and implements Asset Management plans and procedures - Describes provisions for asset identification, change control, configuration status accounting, and configuration audits - Regulates the asset management process so that only approved and validated assets are incorporated into the CMDB. - Controls configuration baselines and interface through Engineering Change Proposal/Specification processing - Conducts physical asset audits - Establishes and maintains asset documentation. - Maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting - Performs other related duties as assigned  

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements - Performs software installations and upgrades to operating systems and layered software packages - Configures and manages UNIX and Windows operating systems, and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance - Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures - Monitors and tunes the system to achieve optimum performance levels - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions - Ensures data/media recoverability by implementing a schedule of system backups and database archive operations - Supports media management through internal methods and procedures or through offsite storage and retrieval services - Develops and promotes standard operating procedures - Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation    

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers - Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages - Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures - Continually monitors and tunes multiple systems to achieve optimum performance levels - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities - Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations - Plans and implements the modernization of servers - Develops, implements and promotes standard operating procedures and schedules - Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Develops and implements new standards, policies and procedures - Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented - Leads and directs work of lower level Systems Administrators

ESSENTIAL FUNCTIONS:   - Manages operations of help desk at assigned location - Supervises and trains help desk specialists in the identification of routine/high priority system and software problems - Provides daily supervision and direction to staff who are repsonsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed - Serves as the highest level point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac) and printer problems - Assigns corrective action requirements - Develops and manages training in accordance with established corrective priority categories - Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers - Ensures compliance with electronic and physical security procedures and standards - Establishes and oversees effective call reporting and action system

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers - Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages - Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures - Continually monitors and tunes multiple systems to achieve optimum performance levels - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities - Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations - Plans and implements the modernization of servers - Develops, implements and promotes standard operating procedures and schedules - Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Develops and implements new standards, policies and procedures - Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented - Leads and directs work of lower level Systems Administrators

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers - Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages - Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures - Continually monitors and tunes multiple systems to achieve optimum performance levels - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities - Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations - Plans and implements the modernization of servers - Develops, implements and promotes standard operating procedures and schedules - Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Develops and implements new standards, policies and procedures - Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented - Leads and directs work of lower level Systems Administrators

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers - Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages - Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures - Continually monitors and tunes multiple systems to achieve optimum performance levels - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities - Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations - Plans and implements the modernization of servers - Develops, implements and promotes standard operating procedures and schedules - Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Develops and implements new standards, policies and procedures - Works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented - Leads and directs work of lower level Systems Administrators

ESSENTIAL FUNCTIONS BY LEVEL:   - Develops, administers, and implements Asset Management plans and procedures - Describes provisions for asset identification, change control, configuration status accounting, and configuration audits - Regulates the asset management process so that only approved and validated assets are incorporated into the CMDB. - Controls configuration baselines and interface through Engineering Change Proposal/Specification processing - Conducts physical asset audits - Establishes and maintains asset documentation. - Maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting - Performs other related duties as assigned  

ESSENTIAL FUNCTIONS BY LEVEL:   - SYSTEMS ADMINISTRATOR III   - Under general direction, responsible for activities related to system administration - Assigns personnel to various projects, directs their activities, and evaluates their work - Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization - Provides in-depth experience in troubleshooting IT systems - Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues - May resolve problems within established practices - Provides detailed analysis and feedback to agency management and internal customers for escalated tickets - Supports the design of systems, mission architecture and associated hardware - Directs and possesses a working knowledge and understanding of systems administration interdependencies as part of the Service Oriented Architecture (SOA) - Analyzes and resolves complex problems associated with server hardware, applications and software integration - Responsible for the installation, maintenance, configuration, and integrity of computer software - Implements operating system enhancements that will improve the reliability and performance of the system

ESSENTIAL FUNCTIONS BY LEVEL:     - Defines, designs and develops system requirements - Assesses architecture and current hardware limitations, defines and designs complex system specifications, input/output processes and working parameters for hardware/software compatibility - Coordinates design of subsystems and integration of total system - Analyzes and resolves difficult and complicated program support deficiencies - Conducts independent technical investigations in systems design - Coordinates and consolidates design efforts on major projects - Provides expert design and integration expertise-related to Data Center, server virtualization, server management, and Server Area Network (SAN) systems - Manages large server farms and SAN environments - Possesses a solid understanding of data center electrical, mechanical, and structured cabling best practices within the data center environment - Knowledgable of server virtualization technologies within the data center in addition to experience with managing Active Directory and Microsoft Exchange environments required  

ESSENTIAL FUNCTIONS BY LEVEL:    - Supervises the design, installation, and maintenance of complex networks that typically link numerous computing platforms, operating systems, and network topologies across widely dispersed geographic areas - Responsible for overall Local Area Network (LAN) system and activity - Manages network performance - Troubleshoots and resolves complex problems to ensure no disruption of mission-critical applications - Has advanced knowledge and experience in the local and wide area networking, communications, and related hardware/software such as bridges, gateways, routers, multiplexes and hubs - Provides for the training of department’s staff and end-users - Ensures that security procedures are implemented and enforced - May act as a technical lead to support business development functions or to support corporate network planning and design - Leads the development and maintenance of network communications - Possesses expert knowledge of LAN/WAN systems to help design and install internal and external networks - Tests and evaluates network systems to eliminate problems and make improvements - Familiar with a variety of the field's concepts, practices, and procedures - Relies on experience and judgment to plan and accomplish goals - May lead and direct the work of others

ESSENTIAL FUNCTIONS BY LEVEL:     - Monitors network hardware operations to ensure properly set configuration options - Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) - Configures and sets up Cisco Firewalls, VPN Concentrators and Security appliances for access to vital business applications - Designs, sets up and configures complex switching environments - Designs, sets up and configures complex wireless networking that supports open or secured access and the ability to support voice and video applications - Maintains a thorough understanding of Local-Area-Networking (LAN) - Assists in the design of multi-server environments including IP address schemes, DNS, WINS, Ether- Channel (Bonding), etc. - Configures and installs client and server network software for upgrading and maintaining network and telecommunication systems - Maintains multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities - Manages assigned projects and program components to deliver services in accordance with established objectives - Responds to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support - Supervises the administration of systems and servers related network to ensure availability of services to authorized users - Troubleshoots malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services

ESSENTIAL FUNCTIONS BY LEVEL:     - Monitors network hardware operations to ensure properly set configuration options - Plans implementation of enhancements and upgrades to the network - Performs cost/benefit studies of network configurations and recommends enhancements - Directs the acquisition, installation and testing of network hardware - Advises network users of hardware requirements, configurations and limitations - Isolates, resolves or circumvents network problems - Instructs operations personnel on use of new equipment - Initiates and coordinates repair of vendor-owned equipment - Maintains contact with vendors during problem restoration and advises customer and management of restoration status - May supervise lower level staff if required - Performs other related duties as assigned

ESSENTIAL FUNCTIONS BY LEVEL:   - Develops, administers, and implements Asset Management plans and procedures - Describes provisions for asset identification, change control, configuration status accounting, and configuration audits - Regulates the asset management process so that only approved and validated assets are incorporated into the CMDB. - Controls configuration baselines and interface through Engineering Change Proposal/Specification processing - Conducts physical asset audits - Establishes and maintains asset documentation. - Maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting - Performs other related duties as assigned  

ESSENTIAL FUNCTIONS BY LEVEL:    - Assists customer in understanding product configuration; communicates and documents the change process and policies; conducts configuration planning; audits requirements and validates baselines - Develops control processes and policies and ensures control measures are capable of supporting deployment activities to meet business needs - Ensures version controls are in place for software integrity - Interacts directly with all elements of the team to include management - Tracks discrepancies and changes against baselines and manages the change control database - Trains personnel on the proper methodology to maintain a proactive CM program - Provides daily support and direction to staff as to change status requirements, deadlines and problems - Controls configuration baselines and interface through Engineering Change Proposal/Specification processing - Compiles, prepares, and maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting

ESSENTIAL FUNCTIONS BY LEVEL:    - Assists customer in understanding product configuration; communicates and documents the change process and policies; conducts configuration planning; audits requirements and validates baselines - Develops control processes and policies and ensures control measures are capable of supporting deployment activities to meet business needs - Ensures version controls are in place for software integrity - Interacts directly with all elements of the team to include management - Tracks discrepancies and changes against baselines and manages the change control database - Trains personnel on the proper methodology to maintain a proactive CM program - Provides daily support and direction to staff as to change status requirements, deadlines and problems - Controls configuration baselines and interface through Engineering Change Proposal/Specification processing - Compiles, prepares, and maintains the master records for the establishment and change of configuration baselines, the engineering release system, the configuration item development record (including the configuration index and change status listing), and configuration status accounting

ESSENTIAL FUNCTIONS BY LEVEL:   - Manage the lifecycle of knowledge and knowledge articles. - Responsible for developing and maintaining the knowledge artifacts of the practice. - Plans and prepares the technical data for knowledge articles. - Produces knowledge documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems. - Interprets engineering and maintenance drawings, operational procedures and to understand and blend large quantities of computer-related information. - Research highly technical subject matter, organizes information from multiple sources, and expresses technical information in written form that is comprehensible to a wide audience of readers and inputs within the Knowledge Management Database. - Analyzes requirements, develops source material, consults engineering and technical staff and works with editors, illustrators and the like in preparing knowledge articles. - Ensures adherence to specifications and knowledge process.

ESSENTIAL FUNCTIONS BY LEVEL:     - Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation - Performs inspections and sets quality assurance testing models for analysis of raw materials, materials in process, and finished products - Provides technical and administrative leadership for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules - Makes recommendations for approval of major system installations - Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates and end user representatives - Relies on extensive experience and judgment to plan and accomplish goals - Leads and directs the work of others and conducts the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component - Performs quality engineering reviews of design documentation for compliance with - Knowledge of Risk Management Framework (RMF) for tactical acquisition systems to ensure that acquisition Authorization to Operate (ATO) packages are prepared and maintained in accordance with the RMF. - Knowledge of NIST Special Publication 800-53 to ensure systems adhere to validation procedures and implementation guidelines. - Skill in oral and written communication to develop and maintain the organizational tactical security architecture plan; prepare and present reports and recommendations; and prepare and update manuals, instructions, and operating procedures. - Skill in applying: network standards, protocols, and procedures; capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware within the Army tactical network to address security plans for future systems (e.g. Cyber Range, data links, wireless internet, Cloud, Internet of Things (IoT), etc.). - Ability to conduct systems analysis and design methodologies to coordinate tactical cybersecurity architecture and integration for testing events. - Ability to evaluate computer systems design, prototypes, and computer applications from an operational test and evaluation perspective for cybersecurity to perform tactical cyber security test and evaluation planning.

ESSENTIAL FUNCTIONS BY LEVEL:     - Installs, tests, monitors and documents complex architectures and component configurations relating to Information Assurance and Security products and solutions - Participates in Certification and Accreditation (C&A) process (DITSCAP/DIACAP) - Analyzes and transforms operational and security needs into solutions while remaining compliant with regulations, policies and procedures - Participates in information technology migration and upgrades plans based on an understanding of the organizational strategic direction, technology context and end-user needs - Prepares activity and progress reports relating to the information systems audit function - Knowledge of Risk Management Framework (RMF) for tactical acquisition systems to ensure that acquisition Authorization to Operate (ATO) packages are prepared and maintained in accordance with the RMF. - Knowledge of NIST Special Publication 800-53 to ensure systems adhere to validation procedures and implementation guidelines. - Skill in oral and written communication to develop and maintain the organizational tactical security architecture plan; prepare and present reports and recommendations; and prepare and update manuals, instructions, and operating procedures. - Skill in applying: network standards, protocols, and procedures; capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware within the Army tactical network to address security plans for future systems (e.g. Cyber Range, data links, wireless internet, Cloud, Internet of Things (IoT), etc.). - Ability to conduct systems analysis and design methodologies to coordinate tactical cybersecurity architecture and integration for testing events. - Ability to evaluate computer systems design, prototypes, and computer applications from an operational test and evaluation perspective for cybersecurity to perform tactical cyber security test and evaluation planning.

ESSENTIAL FUNCTIONS:   - Plans, directs, and coordinates activities of writers and editors engaged in preparing knowledge articles. - Analyzes developments in specific field to determine need for knowledge articles. - Confers with customer representatives and vendors to establish technical specifications, determine specific or general subject material to be developed for publication, and resolve problems concerned with developing and publishing subject material - Sets standard procedures for gathering data and writing - Arranges for formatting, reproduction, and distribution of material - Supervises technical writers/editors who review knowledge articles and technical writing and makes recommendations for changes - Reviews quality of final article prior to publishing. - Manage the lifecycle of knowledge and knowledge articles. - Responsible for developing and maintaining the knowledge artifacts of the practice.