Job ID 2020-4791
Job Locations
US-KY-Fort Campbell
Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.


NCI has been designated a 2020 Military Friendly Employer by  




NCIAs a Network Administrator Associate, you will have the opportunity assist our team in the support of the US Army, and provide congenial customer service and in-depth technical systems support. This challenging position will require a vast array of technical and communication-skills to support the technical and customer-related activities. Additionally, this position will support a wide variety of other activities from low-level design, to operating system and application support, to various hardware support activities in a fast-paced environment. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.




  • Monitor and respond to connectivity and performance trouble calls received from network users, and to alerts generated by various NSSM tools managed by the Government.
  • Use (CA Spectrum, Solarwinds, Cisco Prime, General Dynamix GEM-X, Sienna Sitemanager, RTM SwitchExpert, Microsoft DHCP, Unique CAIRS) to diagnose network connectivity and performance faults from the network endpoint component, through the PDS, through the routed and switched network backbone to as close to the destination system and application as possible.
  • Diagnose and resolve problems at the physical and data link layers (including Wireless, Ethernet, DWDM, and SONET) and common problems at the network (IP) layer.
  • Identify problems at the transport, session, presentation, and application layers.


Minimum Requirements:

  • Secret Clearance
  • IAT-II IA (Security+ CE Certification)
  • Computing Environment Certification (CCNA or CCNP must be able to obtain within 6 months of start day)
  • ITIL v3 Foundation (must be able to obtain within 6 months of start day)
  • College Degree or equivalent experience (BS + 2 years, AS +4, HS + 6)
  • 0-5 years of job related experience 

Preferred Education and Experience:

  • VoIP
  • VoSIP
  • Defense Switched Network (DSN)
  • Department of Defense information network (DODIN)
  • Installation as a Docking Station (IADS)
  • VPNs
  • IAVM
  • STIGs
  • Experience using NetOps tools such as SCCM, SCOM, Spectrum, ArcSight Management Center (ArcMC), ArcSight Logger, ForeScout Counter ACT, CISCO Prime, wireless controllers and firewalls, wireless access points (WAPS), wireless intrusion devices (WIDS), Tellabs GPON, TCP/IP, Routing & Switching with Cisco, Brocade and Juniper, COOP/DR Planning and Execution, MS Office Suite, TMS, and Remedy 
  • This position requires the ability to perform the below essential functions:

 Physical Requirements:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 25 pounds
  • Travel by land or air transportation 25%

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is aVEVRAA Federal Contractor.


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