Job ID 2020-4789
Job Locations
US-KY-Fort Campbell
Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.


NCI has been designated a 2020 Military Friendly Employer by  





NCI:  As a System Administrator, you will have the opportunity assist our team in the support of the US Army, and provide congenial customer service and in-depth technical systems support. This challenging position will require a vast array of technical and communication-skills to support the technical and customer-related activities. Additionally, this position will support a wide variety of other activities from low-level design, to operating system and application support, to various hardware support activities in a fast-paced environment. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


Highlights of Responsibilities:

  • Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
  • Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
  • Reviews procedures user followed to determine if specified steps were taken
  • Explains user procedures necessary to transmit data
  • Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
  • Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
  • Attaches diagnostic equipment to phone line to learn if line meets specification
  • Reads technical reference manuals for communications hardware and software to learn cause of problem
  • Instructs user to enter specified commands into computer to resolve problem
  • Calls service technician for service when problem cannot be resolved
  • Enters operating commands into computer to restart program
  • Records number of daily data communications transactions and number of problems and actions taken
  • Updates documentation to record new equipment installed, new sites, and changes to computer configurations
  • Inspects communications wires and cables
  • Trains staff and users to use equipment
  • Coordinates installation of or installs communications lines


Minimum Requirements:

  • Active Secret security clearance
  • Security+ (prior to start).
  • Certification of MCSA or MCSE or Comptia Server+ or must be able to obtain within 6 months of start date
  • College Degree or equivalent experience (BS + 5 years, AS + 6, HS + 7)
  • 4-9 years of job related experience 


Physical Requirements:


This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 25 pounds
  • Travel by land or air transportation 25%

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNCI is a VEVRAA Federal Contractor.


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