Job ID 2020-4737
Job Locations
US-AZ-Fort Huachuca
Category
Engineering (non IT)
Type
Regular Full-Time

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

 

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com  

 

Responsibilities

NCI: As the Tier I and II Support Center Lead you will support the Global Enterprise Fabric (GEF) Operations and Maintenance contract. GEF falls under NETCOM Army Enterprise’s DoDIN operations and services provider, executing full-spectrum cyber operations and attaining information superiority, and achieving an integrated network enterprise across the Joint, Interagency, Intergovernmental, and Multinational (JIIM) domains. NETCOM plans, engineers, installs, integrates, operates, protects, and sustains Army Cyberspace, enabling Mission Command through all phases of unified action operations with all mission partners across the JIIM domains. NETCOM is the single authority assigned to operate, manage, and defend the Army’s “InfoStructure” at the enterprise level and the single authority for any standard, system, architecture, design, or device that impacts the Army Enterprise Infostructure. NCI will support all NETCOM managed Army DoDIN enclaves including NIPR, SIPR, Coalition Network Combined Enterprise Regional Information Exchange System (CENTRIX) –Korea (CX-K), Mobilization and Force Generation Installation (MFGI) Mission Partner Environment (MPE), and tactical network integrations. NCI will provide services defined in the contract, including capability management, project integration, process development, Information Assurance (IA), cybersecurity, configuration management (CM), hardware/software support, as well as support functions such as database policy definition, requirements development and management and technical writing.

 

Tier I and II Support Center Lead

  • Lead Tier I support from the user-facing Support Center support via enterprise capabilities’ portals, email, and/or telephone.
  • Lead support for 24x7 support for incident management to the Fusion center supporting the NETCOM G-3 GEF managed Army DoDIN environments.
  • Oversee escalation of application or SharePoint issues to Tier II that cannot be resolved at the Tier I level.
  • Manage touch labor to resolve incidents from GEF hosted applications, infrastructure for SharePoint 2010 and above problems.
  • Oversee coordination of troubleshooting activities with outside Army organizations on NETCOM managed Army DoDIN environments.
  • Ensure Tier II maintains and uses the call back roster to ensure personnel are on site within two hours of notification of a Commander Critical Report Information (CCRI) incident from the NETCOM G-3 Fusion Center.
  • Ensure support for Tier I and II privileged-level access for all NETCOM G-3 managed Army DoDIN environments and enterprise capability components, regardless of hosting location.
  • Capture and track all support requests from initiation to resolution in a Government approved ticket system.
  • Escalate incidents to Army Enterprise Service Desk (AESD) or Tier III IAW incident management processes.

Qualifications

MINIMUM REQUIREMENTS:

  • Education & Experience: BA 4 - 9
  • Clearance: Secret
  • IA Certification: IAT-II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • CE Certification: MCSA or CCNA or VCP or equivalent

 

PHYSICAL REQUIREMENTS:

 

This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Travel by land or air transportation 10%

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNCI is a VEVRAA Federal Contractor.

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