Job ID 2020-4727
Job Locations
US-AZ-Fort Huachuca
Program / Project Management
Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.


NCI has been designated a 2020 Military Friendly Employer by  



NCI: As the IT Service Management you will support the Global Enterprise Fabric (GEF) Operations and Maintenance contract. GEF falls under NETCOM Army Enterprise’s DoDIN operations and services provider, executing full-spectrum cyber operations and attaining information superiority, and achieving an integrated network enterprise across the Joint, Interagency, Intergovernmental, and Multinational (JIIM) domains. NETCOM plans, engineers, installs, integrates, operates, protects, and sustains Army Cyberspace, enabling Mission Command through all phases of unified action operations with all mission partners across the JIIM domains. NETCOM is the single authority assigned to operate, manage, and defend the Army’s “InfoStructure” at the enterprise level and the single authority for any standard, system, architecture, design, or device that impacts the Army Enterprise Infostructure. NCI will support all NETCOM managed Army DoDIN enclaves including NIPR, SIPR, Coalition Network Combined Enterprise Regional Information Exchange System (CENTRIX) –Korea (CX-K), Mobilization and Force Generation Installation (MFGI) Mission Partner Environment (MPE), and tactical network integrations. NCI will provide services defined in the contract, including capability management, project integration, process development, Information Assurance (IA), cybersecurity, configuration management (CM), hardware/software support, as well as support functions such as database policy definition, requirements development and management and technical writing.


IT Service Management

  • Support the NETCOM G-3 Capability Manager in the long-term strategic development, production, delivery, and execution of enterprise services provided, by NETCOM G-3, to our customers and supported commands, as developed and laid out in the Command Control Communications Computers and Information Management (C4IM) Services List and LandWarNet (LWN) Catalog, from initial development to service retirement.
  • Assist the Capability Manager continual improvement and change management underlying processes that support/enable the enterprise service/capability.
  • Assist the management of end-to-end lifecycle of services and systems, including service deployment and lifecycle management (LCM) schedules.
  • Assist with service cost management activities in close partnership with NETCOM, subordinate commands, and mission partners.
  • Assist with development the System Design Plans.
  • Lead/assist in preparing Service Support Modules (SSMs); and implementing approved changes to services throughout the Army Enterprise and creation and updating the RMF packages, EMass accreditation tool.
  • Support the government Capability Manager in ensuring that the enterprise services are performing to the standards identified in the supported organization’s individual Service Level Agreements (SLAs).





  • Education & Experience: BA 6 - 9 years
  • Clearance: Secret
  • IA Certification: IAT-II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • CE Certification: MCSA or CCNA or VCP or ITIL intermediate or equivalent



  • Project Management Professional (PMP) Certification strongly desired
  • ITIL Foundations or ITIL Intermediate certification




This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Travel by land or air transportation 10%

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  NCI is a VEVRAA Federal Contractor.


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