Job ID 2020-4679
Job Locations
IT: Support / Technician
Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.


NCI has been designated a 2020 Military Friendly Employer by  




NCI is looking for a self-driven ENGINEERING AND IMPLEMENTATION MANAGER with the desire for success and a relentless interest in providing a positive customer experience to complement a cohesive team of IT professionals.The Engineering and Implementation Manager is responsible for overseeing and managing all engineering projects and initiatives to ensure seamless integration of projects through the IDT engineering pipeline. The Engineering and Implementation Manager shall be a change agent, defining new ways of developing product and packaging solutions internally and externally, helping the organization become more effective and agile.In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


This position requires a Public Trust (SECRET) and is located in the Washington, D.C. metro area.



GSA Office of Digital Infrastructure Technologies (IDT), formerly known as GSA IT Office of Enterprise Infrastructure Operations, is part of the GSA Office of Deputy Chief Information Officer (DCIO). IDT implements, operates, maintains, and supports GSA’s IT infrastructure Software/Hardware (SW/HW) and systems, GSA’s mission-support systems, and applications. IDT covers the complete set of service offerings using a brokerage model. IDT provides services which include, but are not limited to:

  1. IT service desk and on-site support.
  2. End-user device management.
  3. Conference and collaboration support.
  4. Network and telecommunications support.
  5. Unified communications.
  6. Compute/storage and cloud management.
  7. Identity, credential, and access management.





  • Recent (within the last five years) of experience managing and leading a large engineering and operations staff with skills applicable to a project environment similar in size, scope, and complexity as this TO.
  • Certified ITIL 4 Specialist High-Velocity IT
  • This position requires a Public Trust (SECRET) Clearance


Desired Qualifications:

  • PMI- Agile Practitioner Certification
  • Certified ITIL 4 Managing Professional.
  • Experience managing a transition of systems/applications into a cloud environment.
  • Professional-level cloud certification in at least one of the three cloud service providers: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
  • Minimum of five years of experience managing Agile and DevOps projects.
  • Experience with implementing technical and process changes in a highly complex infrastructure environment similar to the GSA environment.
  • Experience managing cross-functional teams and collaborating with internal and external stakeholders (e.g., architects, operations personnel) to gather service requirements in support of design and delivery of service capabilities.


Required Education and Experience:

  • Bachelors Degree required
  • Minimum four years of relevant experience

Physical Requirements: 

This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office and/or between several buildings

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  NCI is a VEVRAA Federal Contractor.


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