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Empower AI: As the Medical Director/Spokesperson, you will be responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director, as well as serving as a public spokesperson for the CERT RC contract and the CERT program in general.   HIGHLIGHTS OF RESPONSIBILITIES: - Interacts with/presents to medical societies, peer groups, CMS Contractors and/or stakeholders and other industry groups, as a spokesperson for the CERT RC contract and the CMS CERT program. - Maintains a current working knowledge of medical practice standards and guidelines and related technology. - Assists in the development of contractor policy, including necessary updating of policies, and the development of written guidelines used by the CERT personnel. - Provides medical insight and expertise for claims reviews conducted by specialty physicians and medical review specialists, in accordance with CMS policy and/or regulations and the CERT SOW/Manual. - Makes claims determinations when warranted/requested, utilizing the guidelines, regulations, CMS policy, coding manuals and any other applicable/required resources. - Collaborates with CERT management in advising CMS on national coverage and payment issues, as well as identifying and interpreting the improper payment rate drivers. In addition, it is expected that the CMD will provide insight into proposed policy or payment methodology changes, as well as any current or potential vulnerability to the CMS Medicare Program.  - Interacts with Medical Directors and other CMS contractors to share information and coordinate contractor policy development when appropriate. - Maintains compliance with CMS procedures, guidelines, and CMS or contractor quality assurance feedback. - Coordinates medical specialty educational sessions for the staff when requested. - Produces and submits required reports according to established content and guidelines. - Effectively communicates with the customer, stakeholders, and employees. - Performs other projects and responsibilities as assigned by the Program Director.  

SUMMARY DIGIT is seeking a Configuration Management (CfM)Analyst to work as a member of a Configuration Management team responsible for managing and maintaining the configuration management system, ensuring the accuracy and integrity of configuration data, and supporting ongoing configuration management operations.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Develop, maintain, update, and implement configuration items (CIs), control configuration baselines - Performing Operational activities as defined by CfM policies and procedures - Fulfilling CfM service requests as assigned - Mentoring the organization on CfM services, concepts, policies, and procedures - Overseeing the design, coding, and testing of reports as needed - Collecting and reporting on metrics as required - Performing CfM audits as directed - Identifying service improvement opportunities - Mentoring and helping direct configuration management specialists

SUMMARY DIGIT is seeking a Windows engineer to support the upgrade of Windows servers to Windows 2022 within the GSA environment.  This includes analyzing the new features available with Windows 2022, what is required to integrate the new version into operations and performing both upgrades and migrations to Windows 2022. The engineer will support operating system installation, configuration, patching,  image creation, agent installation, vulnerability remediation, and system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements just to name a few. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Upgrading Windows servers to Windows 2022. - Providing analysis and solutions for upgrading to Windows 2022. - Developing new technologies to support and or improve existing upgrade process by adding automation  using existing and\or new technologies - Collaborating with other members of the engineering team to design new features or improve existing ones - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. - Resolve/mitigate vulnerabilities related to the operating system as identified on security scan reports - Install, upgrade, and troubleshoot security agents deployed in the environment to ensure systems are secured and log collection is centralized and meet all security requirements

As the Helpdesk Support (Master) (NSGB) you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) Military Commission Defense Office (MCDO) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract as part of DISA’s Joint Service Provider (JSP) Service Delivery contract You will be responsible for overseeing and mentoring a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in Naval Station Guantanamo Bay (NSGB), Cuba, there may be a requirement to travel to the NCR, occasionally.   Highlights of Responsibilities: - Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. - Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. - Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation. - Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community. - Provide O&M support for OMC desktop, laptop, and tablet information systems. - Image information systems using the government-provided operating system image - Provide onboarding and provisioning of new accounts and deprecation for users departing the organization. - Submit tickets for all reported incidents, work orders, and service requests. - As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events. - Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. - Facilitate mapping and troubleshooting user access to shared network resources. - Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. - Support software requests, installation, and troubleshooting IAW established policies and procedures. - Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes. - Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures. - Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission. - Troubleshoot all information system hardware line replaceable units (LRU). - Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required. - Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement.] - As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training. - Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. - Government-provided tools include, but are not limited to, the following: (1) BMC Remedy for ticket submission, tracking, and routing. (2) Microsoft SharePoint as a knowledge management repository for SOP’s.   - Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Manage the implementation of an enterprise knowledge base and knowledge management best practices. - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Resolve customer issues effectively or escalate them to appropriate support tiers. - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team  

SUMMARY DIGIT is seeking an Identity and Directory Management Services (IDMS) Active Directory (AD) Engineer to support the upgrade of the Domain Controllers to Windows 2022. This project will include but not limited to researching the new features and requirements that will be needed to upgrade and promote Windows 2022 domain controllers. Research and testing will be needed to make sure Active Directory and all of the other Identity Management Systems (IDMS) applications are compatible with the new features related to this new configuration.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities:   - Active Directory including but not limited to:  - Microsoft Active Directory - Azure Active Directory - NetIQ DRA - NetIQ Group Policy Administrator (GPA) - Active Directory Lightweight Directory Services - Vulnerability Mitigation - Scripting in either Powershell, java and .NET scripting. - Strong communication skills with customers over phone, email, or ticketing system. - Providing on-call rotation support on a routine basis.  

 The Lead Medicaid Reviewer will travel (air/car) – 20% per year - with your team to scheduled states for Data Processing reviews. Travel will generally be Sunday through Thursday and/or Friday based on workload.    Requirements: - Develop performance standards and output standards for less experienced staff to meet CMS metrics/timeliness requirements. - Collaboratively work with Medicaid staff to set goals, develop processes, and set timelines - Independently works with state IT staff to gain access and troubleshoot problems that prevent access to state MMIS for direct reports. - Work one-to-one with less experienced reviewers to develop individualized standards involving claims processing, authorization, and payment; reviews individual outcomes against these standards; and collaboratively develops an individualized corrective plan if there are significant discrepancies with these standards. - Support experienced team members with review of exceptions and resolution of conflicting findings from lower level reviewers. - Research complex review situations and arrive at an accurate conclusion. - Review and analyze multiple claim processing, eligibility enrollment, and provider enrollment systems. Make an informed decision to determine if the information in all systems resulted in An accurate payment determination. - Consult with management and staff stakeholders the implication of how state and federal policies and regulations are applied in differing claims scenarios. - Read, interpret, and apply complex federal and state regulations and their impact to claim processing. Suggest revisions to any impacted work products or standard operating procedures as a result of changes in federal or state regulations impacting Medicaid claims payment accuracy. - Must be able to audit all phases of a claim and determine if all phases were processed accurately.   - Independently review claims to determine appropriateness of payment using state and federal policy. Among criteria to be reviewed includes, but is not limited to; beneficiary information, third-party liability, beneficiary liability, provider risk based screening, accurate claim payment, and duplicate claim submission. Correctly apply state policies, statutes, and regulations to the review criteria on each claim in the sample for all review criteria.  Review claims remotely to determine appropriateness of payment using state and federal policy - review bene info, review TPL, review provider info, review for correct payment, review for duplicates. Correctly apply federal statutes and regulations to the review criteria on each claim in the sample for all review criteria. Accurately and efficiently document all findings in SMERF for all levels of reviews. - Independently conduct periodic Claims Processing reviews to insure timely and accurate processing. Recommends corrective action to management & staff. - Investigates Claim Payment Systems and analyzes data to determine if systemic errors are occurring. Reports discrepancies and suggests corrective action to management to resolve the discrepancies. - Using review experience, determine what type of reports to build within the case management system to demonstrate both positive and negative trends in errors cited during reviews. Using these reports analyze the trends and determine potential causes for the increase or decrease in citations. Critically evaluate the trend and present theories to the management team, stakeholders, and customers to reverse negative trends and promote positive trends. Prepare reports as needed for both internal and external customers. -  Complete assignments in a manner that meets or exceeds the quality assurance goal for accuracy. - Maintain chain of custody on all documents and follows all confidentiality and security guidelines.

This is a 6 month temp position with the possibility to be extended permanently.     DIGIT is seeking a Junior Computer User Support Specialist, theprimary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.  Customer service is key to this position.  You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user.  Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.  This is an onsite position located in Kansas City, MO.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Performs a variety of clerical and administrative duties pertinent to the Help Desk. - Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. - Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. - Provides personal computer support problem analysis, and hardware/software installation and configuration. - Interacts daily with customers to ensure productivity; provides individual feedback.  - Monitors team productivity and quality; provides individual feedback. - Maintains an audit trail and statistical records of all problems and conditions reported by the client. - Responsible for scheduling and coordinating all training activities  - Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar  - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations  - Provides Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox  - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations  - Able to plan, direct, or carry out special projects involving Help Desk promotion activity  - Capable of adding and removing workstations to the domain  - Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials  - Assists supervisor in organization and reporting to complete assignments  - Coordinates and monitors the completion of tasks  - Apprises supervisor of progress of tasks; identifies problem areas and recommends solutions  - Maintains and verifies daily statistics; generates daily statistical reports - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Empower AI: As the PFPA Tier 1/2 Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Pentagon Force Protection Agency user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: - - Provides technical support for system users. - Answer calls via the ACD System - Designs, analyzes, and maintains highly complex enterprise infrastructure environments - Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions. - Organize training session for staff on the usage of new software/ applications and hardware - Carryout diagnosis and repair of network-related problems - Bring up-to-date and preserve computer inventory and surplus equipment - Make sure desktop computers interconnect seamlessly with various systems - Preserve passwords, data integrity and file system security for the computing environment - Vouch for and implement upgrades on systems to guarantee longevity - Ascertain and repair hardware and network connectivity issues - Support for technical upgrading and maintaining of entire desktop systems - Assist in testing and deployment of new applications and systems - Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner - Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization - Resolve issues by carrying out problem analysis to implement temporary or permanent solutions - Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

Empower AI: As the Asset Management Stock Clerk, you will perform asset management support activities focused primarily on computer hardware and peripheral bench stock at all locations supporting organizational staff members within the Joint Service Provider (JSP) user community. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.     Highlights of Responsibilities: - Manages all aspects of peripheral bench stock for Pentagon, Mark Center and remote locations as needed - Tracks peripherals on spreadsheets which are used to assess current needs, usage trends and projections for future use of peripherals - Monitors, moves, and updates tickets in Remedy - Orders peripherals from warehouse and coordinates the transfer of equipment to other locations to balance bench stock - Reports out of stock items to contract leadership - Maintains organization of all bench stock areas - Coordinates the pickup of end of life equipment - Stages and organizes peripherals in anticipation of scheduled projects - Prepares computer hardware for sanitization and destruction - Couriering hardware between buildings as required - Other duties as assigned

ESSENTIAL FUNCTIONS BY LEVEL:     The Air National Guard Reserve Order Writing System (AROWS) is a CAC enabled, web based information system that supports Air National Guard operations and training missions.  It is used to generate active service and change of station orders; electronically certify duty performance for active service orders; generate group inactive duty drill rosters; electronically certify duty performance for group inactive duty; and electronically certify individual inactive duty performance for all Air National Guard Members located throughout the United States and its territories.  Success of the AROWS Program relies on effective and efficient customer service. The AROWS Helpdesk is located at the Air National Guard Readiness Center on Joint Base Andrews, Maryland, and serves as the initial point of contact for users with policy or technical inquiries. Functional matters that cannot be resolved via Tier 1 support are referred to the Air National Guard Subject Matter Experts.  Similarly, technical matters that cannot be resolved via Tier 1 support are referred to the AROWS Tier 2 Support Teams.    The following duties are required of this position:   - Monitor the AROWS Help Desk email account for customer inquiries and provide Tier 1 response. - Provides technical assistance and advice on moderate to complex activities regarding AROWS Operations. - Coordinate with AROWS Tier 2 technical support regarding system trouble reports and ANG Subject Matter Experts in resolution of functional inquires. - Provide after hours and weekend support, when required. - Execute Ad Hoc Data Call Procedures, including development and execution of SQL Queries via the AROWS Data Analytics Module. - Identify, analyze, and help resolve program support deficiencies. - Assists in the analysis of AROWS and the definition, design and validation of new system requirements. - Assists in coordinating design of subsystems and integration of total system.

Empower AI is in search on an Information Systems Security Manager (ISSM) to support the Air National Guard Reserve Order Writing System (AROWS) as part of the Air National Guard Web Tools and Cloud Support Services (AWTCSS) Contract.  The ISSM will perform the following functions:  - Conduct information system security inspections, tests, and reviews of the Risk Management Framework (RMF) Information Assurance Package to ensure AROWS maintains an Authority to Operate (ATO). Update artifacts and information within the Enterprise Mission Assurance Support Service (eMASS) to validate Security Controls and Assessments. Develop Plan of Actions and Milestones (POAMs) for non-compliant items.  - Implement and enforce a formal information system security program, including development and review of security concept of operations, systems security plans, cyber security policies, security control assessments, contingency plans, configuration management plans, incident response plans, plan of actions and milestones, risk management plans, vulnerability scanning, and/or vulnerability management plans.  - Demonstrate hands-on knowledge and experience with Information Assurance/Cyber Engineering requirements, design and implementation to include systems engineering principles, requirements analysis, system development (software and hardware), network security architecture concepts (e.g., topology, protocols, components, etc.), and IT security principles and methods (e.g., firewalls, demilitarized zones, encryption, etc.).  - Ensures software, hardware, and firmware complies with appropriate security configuration guidelines (e.g., security technical implementation guides /security requirement guides).  - Ensures cybersecurity-related events or configuration changes that impact AF IT authorization or adversely impact the security posture are formally reported to the AO and other affected parties, such as IOs and stewards and AOs of interconnected IT.  - Implement Security Information and Event Management Processes, including log aggregation, log analytics, visualization, alerting, and log retention.

The Company: This is an exciting time at Empower AI. Formerly known as NCI, Inc., our company has been helping our Federal Government customers solve complex mission challenges in the Federal Civilian, Health and Defense environments for nearly 35 years. While building on our heritage, we have also invested and evolved to deliver against tomorrow’s mission needs, including Applied AI – artificial intelligence pragmatically applied against real-world challenges. With new investor ownership and a refreshed growth strategy, we are excited about the future – and about attracting and retaining top-tier talent.   We are continually evolving and building on our six solution areas: - Artificial Intelligence - Application Development - Engineering & Integration - Infrastructure Modernization - IT Service Management - Mission Support   Learn more about our company at www.Empower.ai.   The Opportunity: We are seeking collaborative, high-energy entrepreneurs to help us expand our presence in the US Air Force. We are looking for entrepreneurial leaders who can not only broaden and deepen our existing footprint, but especially those who relish “white space” and are excited to lead us into new customer situations.   The Director, Business Development (BD) serves as a force multiplier for growth – not only at the “tip of the spear” in identifying, originating and qualifying opportunities, but leading teams through the entire business development lifecycle through award. This highly visible role will be at the center of the design and execution of our strategic account strategies, as well as leading our efforts against corresponding pipelines for a designated set of customers.   We are looking for BD executives with proven track records in winning US Air Force work, with knowledge and relationships in areas such as the Air Force Lifecycle Management Center (AFLMC) among other organizations.   Responsibilities: - Identify qualify, shape, and win opportunities - Develop customer relationships and position for opportunities using a consultative business development approach - Lead customer meetings (e.g., initial discussions, formal presentations, informal conversations) - Manage a multi-year opportunity pipeline - Inspire, motivate and lead teams - without direct line authority - to achieve distinctive results - Work closely with Corporate and Business Unit leadership, Capture Management, Proposal Management, Contracts Management, Pricing and and other colleagues to ensure the development and delivery of winning proposals - Play a central role in helping to develop account strategies - Lead internal opportunity problem-solving and gate review discussions - Develop effective teaming partnership with other firms    

We are seeking collaborative, high-energy entrepreneurs. Those colleagues who can not only broaden and deepen our existing footprint, but especially those who relish “white space” and are excited to lead us into new customer situations.   The Director, Capture Management (CM) serves as a force multiplier for growth, leading teams from qualified opportunity through award. This highly visible role will be at the center of the pursuit of our highest value opportunities, working closely with Corporate and Business Unit leadership, Business Development, Proposal Management, Pricing, Contracts Management and other colleagues.   We are looking for Capture Management executives with successful track records that include winning Federal opportunities at the $50M-100M+ TCV (Total Contract Value) level.   Responsibilities: - Lead capture strategy and tactics to successfully shape and win opportunities - Develop and lead opportunity shaping strategies, competitive analysis, Black Hat facilitation and, in tandem with Proposal Management, proposals - Develop customer relationships and position for opportunities using a consultative approach - Inspire, motivate and lead teams - without direct line authority - to achieve distinctive results - Work closely with Corporate and Business Unit leadership, Business Development, Proposal Management, Contracts Management, Pricing and other colleagues to ensure the development and delivery of winning proposals - Lead internal opportunity problem-solving and gate review discussions - Develop effective teaming partnership with other firms

ESSENTIAL FUNCTIONS: - Conduct assessment, analysis, and solution development (e.g., solution diagrams and implementation timelines). - Coordinate and execute requirement gathering and engineer solutions based upon best practices. - Ensure compliance with all pertinent Army policies, ensure compliance with all pertinent Cybersecurity requirements, and establish compliant IT system integrations.  - Lead engagements with Government and external organizations (e.g., OEMs and distributors). - Maintain current knowledge of rapidly changing IT technology, always be on the lookout for new technologies, and provide innovative concepts to evolve current processes. - Provide critical insight and guidance to standardize the IT modernization effort for all sites and provide direction on the preparation and maintenance of all documentation for processes and procedures related to engineering projects.

SUMMARY DIGIT is seeking a Customer Advocate Project Manager to support site visits, respond to escalations, be a liaison with GSA customer champions, improve user experience and be an advocate for customer focused outreach opportunities.   Currently DIGIT is supporting GSA Field Site Pop Ups across the country and this position will support that effort.  This includes meeting with facility managers and regional customer champions, providing data driven suggestions for future site targets, working with Deskside Support Technicians on submitting travel requests, providing pre and post survey analysis to GSA, working with DIGIT communications team for on site correspondence as well as life cycle incident management of all incidents opened while on site.  Beyond Field Site support, the candidate will also leverage industry best practices to drive a key GSA initiative, customer satisfaction.  The candidate will manage various chats for escalations, provide suggestions for continual improvement and correspond with GSA counterparts on various issues and statuses.     As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Responsible for the coordination and completion of 5% of field site visitations. - Oversees all aspects of projects, leading a team on large projects or a significant segment of large and complex projects  - Analyzes new and complex project-related problems and creates innovative solutions that normally involve the schedule, technology, methodology, tools, solution components and financial management of the project  - Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project  - Prepares reports for upper management regarding status of project  - Leads and directs the work of others  - Work with DIGIT Intake leads on customer satisfaction and field site visits. - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. -Effectively communicate with DIGIT leaders ship and GSA

Empower AI: As the MAC Feedback Coordinator, you will work directly with the Medicare Administrative Contractors (MACs) for questions, concerns or issues related to, or associated with, CERT claims reviews/outcomes. Additionally, you will manage and coordinate special projects for the customer as assigned by the Medical Review Manager and interact with CERT managers to coordinate the flow of information. You will serve as a critical component in meeting our mission of providing excellent services to our customer, stakeholders, and employees. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level.     Highlights of Responsibilities:   - Manages CERT MAC Feedback operations, including the monitoring of Web feedback data entry. - Responsible for the coordination and completion of projects as assigned including Top 100, Top 200, CERT Accuracy - Communicates with the customer, stakeholders, and employees. - Responsible for the coordination and completion of projects as assigned including Subcategories and Documentation matrix. - Attends weekly calls with customer. - Interacts with CERT managers to coordinate the flow of information. - Manages and coordinates special projects as assigned by the Medical Review Manager. - Monitors Late/Additional Documentation received for re-consideration and assigns it to medical review staff. - Management of one direct report. - Completes other projects or duties as assigned by the Medical Review Manager

Empower AI: The Machine Learning Engineer will design, build, and integrate high quality solutions using Machine Learning techniques. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   - Design, build, and integrate high quality solutions using machine learning techniques - Work with a variety of different types, sources, and volumes of data by scraping, cleaning, extracting, and providing assessment to guide a viable machine learning solution  - Adapt open-source projects, implement research papers, and develop novel solutions to solve diverse business problems  - Being able to adapt and deal with various constraints such as varied data quality, security constraints, hardware limitations, and other resource limitations - Staying current with state-of-the art techniques in machine learning from newly published research papers - Effectively communicate realistic goals and status to varied stakeholders including internal and external customers  - Work with cross functional teams to integrate ML solutions within existing or in progress applications - Lead or participate in project development during all steps of the Software Development Lifecycle, including client requirement definition, architecture design, production deployment, and maintenance activities - Provide support for pilot projects and proof of concepts with accelerated timelines while working closely with solutions architects and professional services teams - Work in a remote environment autonomously with minimal oversight 

- ESSENTIAL FUNCTIONS:   - Responsible for managing very complex and/or high risk technical programs - Oversees program budget and schedules; may direct staff - May be responsible for business development within current customer base and/or for new customers - Exercises a high level of independent judgment and initiative in solving highly complex problems - Identifies and engages in frequent contacts with potential customers - Will frequently travel to customer and company locations - Oversees and develops strategic planning strategy - Performs related duties as assigned - Responsibilities also include aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts - Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to program from various departments - Ensures projects are completed on time and within budget - Acts as advisor to program team regarding projects, tasks, and operations - Familiar with standard concepts, practices, and procedures within a particular field - Relies on extensive experience and judgment to plan and accomplish goals - Performs a variety of complex tasks - Typically reports to a unit/department head

ESSENTIAL FUNCTIONS: The Lead Software Engineer is responsible for the overall Agile delivery process of a software application or service, including design, development, testing, deployment, production application support (e.g., troubleshooting) and maintenance with a focus on automation. The Lead Software Engineer shall collaborate to gather and review software requirements and user stories, provide estimates, create software design specifications, and collaborate with engineers and architects to assess and test hardware and software interactions. The Lead Software Engineer shall create and execute automated test plans and strategies utilizing business requirements and collaborate with engineers, architects, and clients to validate test environments, test data and test results, design and implement code fixes, validate outcomes against expected results and produce associated reporting.  The Lead Software Engineer shall solve configuration and environment issues.

The Company: This is an exciting time at Empower AI. Formerly known as NCI, Inc., our company has been helping our Federal Government customers solve complex mission challenges in the Federal Civilian, Health and Defense environments for nearly 35 years. While building on our heritage, we have also invested and evolved to deliver against tomorrow’s mission needs, including Applied AI – artificial intelligence pragmatically applied against real-world challenges. With new investor ownership and a refreshed growth strategy, we are excited about the future – and about attracting and retaining top-tier talent. We are continually evolving and building on our six solution areas: - Artificial Intelligence - Application Development - Engineering & Integration - Infrastructure Modernization - IT Service Management - Mission Support Learn more about our company at www.Empower.ai.   The Opportunity: We are seeking collaborative, entrepreneurial, flexible team members who will help broaden our existing footprint and expand into new areas of Government service.   At Empower AI, Solutions Architects lead the creation and management of technical solutions and support leadership in setting the technical vision for our solutions. You will support our Defense and Civilian Business Unit leadership in developing solutions in response to Government solicitations and market research requests, designing and implementing technical pilot projects, drafting white papers, and developing solution designs for new programs. Our team of Solution Architects are critical contributors to meeting Empower AI's mission. You will report directly to our Chief Growth Officer and be a core member of the growth operations organization.   Responsibilities: - Analyze and focus on technology-driven opportunity requirements and generate capture artifacts (including supporting solution and basis of estimate development) for development/proposal responses - Develop technical diagrams and presentation materials - Lead/facilitate technical strategy and brainstorming sessions - Deliver formal presentations in support of gate reviews - Assist in the design of interface standards, quality assurance standards, performance standards, and cost-benefit analysis of modem state-of-the-art information systems - Maintain an understanding of offerings across the technical marketplace with specific emphasis on innovative development tools, techniques, and automation solutions/ development tools, techniques, and vendor capabilities /relationships - Maintain working knowledge of best practices in service delivery, as well as capability enhancements associated with data analytics, DevSecOps, Agile development, and system integration - Analyze technical system requirements and provide detailed recommendations and guidance to software development teams on topics such as: - Technical software design and architecture - System integration design, architecture, and best practices - Relational database design and usage