Job ID 2019-4189
Job Locations
IT: Support / Technician
Regular Full-Time


NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.


NCI has been designated a 2020 Military Friendly Employer by  




NCI: As the Help Desk Technician, you will support all users receiving core services from the AFRL/RIOS branch including; delivery, installation, management, troubleshooting and repair facilitation. You will restore normal service operation to essential services as quickly and efficiently as possible and minimize the adverse impact on business operations. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


Highlights of Responsibilities:

  • Troubleshoot Information Systems (IS), resolving various issues with PC desktops/laptops, peripherals, communication devices, support various Operating Systems (O/S) client and server, and desktop application software.
  • Ensure all TCNO/Notice To Airmen (NOTAM) are properly applied to all systems within the specified suspense dates and report when completed via Information Assurance
  • Assist with installation of client-based desktop software; report security breaches to IA Office; and provide software application assistance for commonly used office automation applications.
  • Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
  • Resolve Remedy tickets within established contract thresholds



  • Active Secret Clearance or must be able to obtain a Secret clearance
  • Security+ certification or must be able to obtain within 6 months of hire
  • Associates Degree in an IT related field
  • 2 years IT helpdesk help desk experience in, including desktop, laptop, mobile devices, printer and peripherals
  • Experience with mobile device support to include but not limited to laptops and PDAs

Preferred Education and Experience:

  • 4 years experience with Air Force approved Standard Desktop images, including windows 10/Windows 8/Windows 7 and approved software
  • Bachelor's degree in an IT related field
  • 2 years general help desk experience

Physical Requirements:


This position requires the ability to perform the below essential functions:

  • Sitting for long periods
  • Standing for long periods
  • Ambulate throughout an office
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 10 pounds

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNCI is a VEVRAA Federal Contractor.


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