NCI: As a Desktop Support Technician IV, you will have the opportunity to work with a team of desk top support techs performing a variety of technical tasks. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

Duties include, but are not limited to:

• Monitors statistical records of all problems and conditions reported
• Conducts detailed analysis and studies of communications requirements
• Develops and recommends methods of problem solution
• Coordinates all activities of a technical support group which are required to fulfill requirements
• Activities include resolution of hardware problems and interactive on-line database user problems
• Arranges for and coordinates product demonstrations
• Manages a learning laboratory and a personal computer hardware/software training facility

Requirements:

• Associate’s Degree or equivalent related experience
• Capable of adding and removing workstations
• Security Clearance: TS w/SCI
• 7 - 12 years of experience

Preferred Education and Experience:

• At least one (1) year experience with Windows desktop support
• At least two (2) years experience with Cisco phone systems support
• At least two (2) years experience working knowledge of remote tools

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 50 pounds
• Travel by land or air transportation 10 %

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  NCI is a VEVRAA Federal Contractor.