• Job ID 2019-3800
    Job Locations
    US-DC-Washington
    Category
    IT: Support / Technician
    Type
    Regular Full-Time
  • Responsibilities

    NCI: As a Desktop Support Technician III, you will have the opportunity to mentor and develop less senior help desk agents.In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

     

    Highlights of Responsibilities:

    • Supervises and trains operators in the identification of routine/high priority system problems and assignment of corrective action requirements
    • Conducts training tasks in accordance with established corrective priority categories
    • Coordinates system trouble reports with database analysts, system and application programmers, and functional database managers
    • Ensures compliance with electronic and physical security procedures and standards
    • Mentors and develops less senior help desk agents

     

    Qualifications

    Requirements:

    • High School Diploma or equivalent related experience
    • Capable of adding and removing workstations
    • Security Clearance: TS w/SCI
    • 4 - 9 years of experience

     

     

     

    Preferred Education and Experience:

    • At least one (1) year experience with Windows desktop support
    • At least two (2) years experience with Cisco phone systems support
    • At least two (2) years experience working knowledge of remote tools

     

     

    Physical Requirements:

     

    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 50 pounds
    • Travel by land or air transportation 10 %

    It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

     

     

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