• Job ID 2019-3799
    Job Locations
    IT: Support / Technician
    Regular Full-Time
  • Responsibilities

    NCI: As a Desktop Support Technician II, you will have the opportunity to provide phone, remote and desk-side technical support to users. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


    Highlights of Responsibilities:


    • Performs a variety of clerical and administrative duties pertinent to Help Desk
    • Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
    • Provides personal computer support, problem analysis, and hardware/software installation and configuration
    • Interacts daily with customers to ensure productivity; provides individual feedback
    • Responsible for scheduling and coordinating all training activities
    • Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar
    • Contacts hardware and software vendor representatives to solicit and arrange product demonstrations
    • Maintains collection of technical publications pertaining to state-of-the-art hardware and software products and other materials
    • Monitors team productivity and quality; provides individual feedback
    • Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox
    • Prepares and delivers employee and customer coding and data entry training
    • Maintains and verifies daily statistics; generates daily statistical reports
    • Maintains an audit trail and statistical records of all problems and conditions reported by the client




    • High School Diploma or equivalent related experience
    • Capable of adding and removing workstations
    • Security Clearance: TS w/SCI
    • 2 – 7 Years




    Preferred Education and Experience:

    • At least one (1) year experience with Windows desktop support
    • At least two (2) years experience with Cisco phone systems support
    • At least two (2) years experience working knowledge of remote tools



    Physical Requirements:


    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 50 pounds
    • Travel by land or air transportation 10 %

    It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.




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