• System Administrator Intermediate

    Job ID 2019-3336
    Job Locations
    US-KY-Fort Campbell
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.



    NCIAs a System Administrator, you will have the opportunity assist our team in the support of the US Army, and provide congenial customer service and in-depth technical systems support. This challenging position will require a vast array of technical and communication-skills to support the technical and customer-related activities. Additionally, this position will support a wide variety of other activities from low-level design, to operating system and application support, to various hardware support activities in a fast-paced environment. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


    Highlights of Responsibilities:

    • Monitors data communications network to ensure that network is available to all system users and resolves data communications problems
    • Receives telephone calls from user with data communications problem such as failure of data to be transmitted to another location
    • Reviews procedures user followed to determine if specified steps were taken
    • Explains user procedures necessary to transmit data
    • Monitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardware
    • Enters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problem
    • Attaches diagnostic equipment to phone line to learn if line meets specification
    • Reads technical reference manuals for communications hardware and software to learn cause of problem
    • Instructs user to enter specified commands into computer to resolve problem
    • Calls service technician for service when problem cannot be resolved
    • Enters operating commands into computer to restart program
    • Records number of daily data communications transactions and number of problems and actions taken
    • Updates documentation to record new equipment installed, new sites, and changes to computer configurations
    • Inspects communications wires and cables
    • Trains staff and users to use equipment
    • Coordinates installation of or installs communications lines



    • Active Secret security clearance
    • Security+ (prior to start).
    • Certification of MCSA or MCSE or Comptia Server+ or must be able to obtain within 6 months of start date
    • College Degree or equivalent experience (BS + 5 years, AS + 6, HS + 7)
    • 7-12 years of job related experience 




    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 25 pounds
    • Travel by land or air transportation 25%


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