NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:
NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com
Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.
Front line customer service desk support, responsible for responding to and resolving computer, printer, and network issues for the cyber center. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.
Education: Bachelor of Science/Arts Degree in Engineering or Computer Science or Science or Business Administration or Mathematics. Bachelor's degree plus 4 years of specialized experience, or an associate's degree plus 7 years of specialized experience, or a major certification plus 7 years of specialized experience, or 11 years of specialized experience.
Certifications: Microsoft Certified Desktop Support Technician; Microsoft Certified Professional Citification and DoD 8570.01 M, IAT Level III Baseline Certification.
Clearance: Secret clearance (SSBI).
Specialized Experience: Four years of experience using and maintaining Microsoft server or PC based applications. Four years of experience with IT Customer Service organization. Two years direct experience with US military command and control or commercial LAN/WAN communication systems.
This position requires the ability to perform the below essential functions: