NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:
NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com
Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.
NCI: As a Lead Customer Service Representative (Customer Service Representative II), you will be responsible for contacting and communicating with providers and state representatives with courtesy and proficiency. The Customer Service Representatives (CSR) will need to bring in high volumes of documentation as early as possible in their communication with providers. They will need to speak in a clear and concise manner, be able to use and understand medical terminology, as well as be familiar with all types of healthcare and Medicaid forms, documentation, and facilities. The Customer Service Representatives must be able to handle a fast-paced and challenging setting to be able to handle the multitude of incoming and outgoing calls. These schedules will be staggered in order to accommodate the time difference between eastern, central and western time. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Preferred Education and Experience: