• Help Desk Tech

    Job ID 2018-3034
    Job Locations
    US-MA-Hanscom AFB
    IT: Administrator / Analyst / Architect / Engineer
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.




    NCI: As the Help Desk Technician ( System Engineer I),  you utilize your Expert Engineering knowledge to support the Air Force's critical system of networks in a 24/7/365 technical support environment.. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. 


    Highlights of Responsibilities:

    • Investigate, diagnose, and resolve incidents 
    • Manage Incidents via the use of the Air Force Enterprise Information Technology Service Management (EITSM) system
    • Support both secure and unsecured technologies including classified and unclassified incident management



    • Active Secret clearance
    • At least one of the following certifications: ITIL v3, Security +
    • Experience with virtualization platforms
    • 3 or more years of in-depth experience in one or more areas such as network administration, storage area networks, firewalls, network security,  and network troubleshooting
    • Bachelors degree or equivalent experience


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