• Help Desk Technician

    Job ID 2018-2925
    Job Locations
    US-DC-Washington
    Category
    IT: Support / Technician
    Type
    Regular Full-Time
  • Responsibilities

    Highlights of Responsibilities:

    • Provide Client Services/Help Desk support at the client's site using a ticketing system to track all user calls and emails.
    • Support and manage user account and access requests.
    • Write, edit and maintain user documentation including training materials and user guides.
    • Teach training classes on the software suite.
    • Assist with testing of applications and escalating bugs to the developer teams.
    • Make requested updates and modifications to client website.
    • Setup and maintain Webinar meetings/user training sessions.
    • Provide remote "on call" support (approx. every 6 -8 weeks).

    Qualifications

    Requirements:

    • Must be U.S. Citizen and able to obtain a US Public Trust.
    • Bachelor Degree and six (6) month experience or High School diploma and two (2) years of experience.
    • Experience with Help Desk support and customer service.
    • Knowledge of Microsoft Office applications.
    • Ability to multi-task and to adapt to changes quickly.
    • Self-started with the ability to work as part of a team and independently.
    • Ability and willingness to be trained on a proprietary software suite.

    Preferred Education and Experience:

    • Knowledge of UNIX shell scripting.

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