NCI: As a VIP Support Manager (Advisory Staff Specialist IV), you will be responsible for ensuring an outstanding level of customer service by providing direct VIP Tier I and Tier II Customer Service Center support to the Joint Service Provider (JSP) VIP-user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Preferred Education and Experience:
This position requires the ability to perform the below essential functions: