• User Account Management & Creation Technician

    Job ID 2018-2751
    Job Locations
    US-MD-Fort Detrick
    Category
    IT: Support / Technician
    Type
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics

    MF18

    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 

     

    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.

     

    Responsibilities

    NCI: As an Accounts Management Technician (Desktop Support Technician III), you will play an active role in controlling network access for approved users. You will work directly with other groups in the Defense Information Security Agency’s (DISAs) Joint Service Provider (JSP) environment to ensure all network accounts are properly maintained in accordance with Department of Defense (DoD) directives and Information Assurance (IA) initiatives. You will also maintain full ownership of tickets throughout their lifecycle as it relates to Tier II and Tier III level incidents. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

     

     

    Highlights of Responsibilities:

    • Creating, modifying, and disabling network accounts in the JSP environment via Active Directory.
    • Managing shared drive access and security groups, privileged accounts, external accounts, and home drives to ensure proper compliance.
    • Identifying, isolating and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge and experience, as well as resources contained in the JSP knowledge base.
    • Escalating end-user requests to the appropriate support teams for incidents and service requests that cannot be resolved based on the teams’ available resources, or if the team lacks the required permissions or access necessary to complete the necessary remediation tasks.
    • Documenting all troubleshooting steps and procedures along with the resolution, when applicable.

    Qualifications

    Requirements:

    • Associate's Degree and at least seven (7) years of relevant experience
    • Clearance (required at performance start date): active Secret level security clearance
    • Current Information Assurance (IA) certification (attainable within 30 days of performance start date): DoD 8570 IAM Level II (CAP, CISSP (or Associate), CASP CE, CISM, GSLC), or higher

     

    Preferred Experience/Education:

    • Active Directory administration and/or account management experience.
    • Experience working in fast-paced, team-oriented environment.
    • Familiarity with Remedy ticketing software
    • Help Desk Institute (HDI) or Microsoft certifications desired.
    • Top Secret clearance, obtainable.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.