• User Account Management & Creation Technician

    Job ID 2018-2751
    Job Locations
    US-MD-Fort Detrick
    IT: Support / Technician
    Regular Full-Time
  • Responsibilities

    NCI: As an Accounts Management Technician (Desktop Support Technician III), you will play an active role in controlling network access for approved users. You will work directly with other groups in the Defense Information Security Agency’s (DISAs) Joint Service Provider (JSP) environment to ensure all network accounts are properly maintained in accordance with Department of Defense (DoD) directives and Information Assurance (IA) initiatives. You will also maintain full ownership of tickets throughout their lifecycle as it relates to Tier II and Tier III level incidents. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.



    Highlights of Responsibilities:

    • Creating, modifying, and disabling network accounts in the JSP environment via Active Directory.
    • Managing shared drive access and security groups, privileged accounts, external accounts, and home drives to ensure proper compliance.
    • Identifying, isolating and resolving technical issues experienced by end-users utilizing support documentation, prior knowledge and experience, as well as resources contained in the JSP knowledge base.
    • Escalating end-user requests to the appropriate support teams for incidents and service requests that cannot be resolved based on the teams’ available resources, or if the team lacks the required permissions or access necessary to complete the necessary remediation tasks.
    • Documenting all troubleshooting steps and procedures along with the resolution, when applicable.



    • Associate's Degree and at least seven (7) years of relevant experience
    • Clearance (required at performance start date): active Secret level security clearance
    • Current Information Assurance (IA) certification (attainable within 30 days of performance start date): DoD 8570 IAM Level II (CAP, CISSP (or Associate), CASP CE, CISM, GSLC), or higher


    Preferred Experience/Education:

    • Active Directory administration and/or account management experience.
    • Experience working in fast-paced, team-oriented environment.
    • Familiarity with Remedy ticketing software
    • Help Desk Institute (HDI) or Microsoft certifications desired.
    • Top Secret clearance, obtainable.


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