• Helpdesk Technician

    Job ID 2018-2709
    Job Locations
    US-LA-Fort Polk
    IT: Support / Technician
    Regular Full-Time
  • Responsibilities

    NCI: As the Computer User Support Specialist, ( Computer Operator ), on the Ft. Polk Support Team at NCI, you will have the opportunity assist our team in the support of the US Army, and provide congenial customer service and in-depth technical systems support. This challenging position will require a vast array of technical and communication-skills to support the technical and customer-related activities. Additionally, this position will support a wide variety of other activities from operating system and application support to various hardware support activities in a fastpaced environment. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


    Highlights of Responsibilities:

    • Install, troubleshoot and configure computer workstations, monitors, laptops, printers, scanners and install and configure software packages, routine and emergency installation of patches, upgrades, antivirus software, anti-virus signature files and upgrades.
    • Answer Help Desk phone as required and provide technical information or make note of trouble calls being reported.
    • Input all trouble calls in Trouble Call tracking system recommend closure of trouble call tickets when actions have been completed.
    • Replace basic system components.
    • Coordinate warranty replacement of components with vendors.
    • Prepare computer equipment for shipping or turn-in including sanitizing hard drive, and palletizing equipment.
    • Support all computer labs to ensure all computers and printers are operational, to include loading paper and replacing printer cartridges.
    • Use disk cloning equipment to restore hard drive contents.
    • Apply security upgrades and patches as instructed.
    • Provide summaries of trouble calls that have been completed when requested.
    • Provide updates to management personnel as necessary.




    • Active Secret security clearance
    • Security+ Certification
    • Windows 10 Certification or must be able to obtain within 6 months of start date.
    • High School Diploma or equivalent related experience
    • 0 – 5 Years job-related experience

    Physical Requirements:


    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 10 pounds


    It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulationsNCI is a VEVRAA Federal Contractor


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