• Desktop Support Technician

    Job ID 2018-2649
    Job Locations
    US-NC-Fort Bragg
    Category
    IT: Support / Technician
    Type
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics

    MF18

    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 

     

    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.

    Responsibilities

    NCI: As the Desktop Support Technician, you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, Cost-effective solutions and services that enable our customers to adapt to dynamic environments.

    Highlights of Responsibilities:

    • Provide highly technical expertise in PC installation, configuration; application customization, testing and cut over support.
    • Provide IT support using best practices in conjunction with existing policy and procedures within a government infrastructure environment.
    • Follow previously established guidelines for process to perform the functions of the position.
    • Adhere to instructions from immediate supervisor based on re-prioritizing tasks based on customer needs.
    • Travel to various sites on base as needed to provide support.
    • Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
    • Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity.
    • Interacts daily with customers to ensure productivity; provides individual feedback
    • Maintains an audit trail and statistical records of all problems and conditions reported by the client.
    • Coordinates and monitors the completion of tasks.

     

    Qualifications

    Requirements:
    • Associate Degree in Computer Science or Information Systems or Engineering or Business, or related scientific or technical discipline (however, an additional two years of related technical experience may be substituted).
    • Active DoD Secret security clearance.
    • Valid Security+ CE CE certification and actively participating in CompTIA's CE program.
    • Valid Driver's License.
    • Current MCSA Windows 10 certification.
    • Minimum 2 years of applicable professional technical experience in computer systems software and hardware operation and maintenance within DoD environment.

     

     

    PREFERRED EDUCATION AND EXPERIENCE:

    • Prior military service or support of military customers.
    • At least one (1) year experience with Windows desktop support
    • At least two (2) years experience with Cisco phone systems support
    • At least two (2) years experience working knowledge of remote tools

     

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