• Network Monitor (Day Shift)

    Job ID 2018-2608
    Job Locations
    IT: Administrator / Analyst / Architect / Engineer
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.


    NCI: As a Network Monitor (Network Control Technician II), you will provide network administration support for 24x7 Network .  Plans schedules and arranges own activities to accomplish work objectives.  Work is typically reviewed upon completion.  Receives general instructions on newly introduced assignments. Possesses complete acquaintance with and understanding of the general and detailed aspects of the job.  Is able to apply job knowledge to solve problems and address situations ordinarily encountered. Solves a variety of complex problems and may refer to established precedents and policies to determine methods and sequence of work. Maintains contact with individuals representing other areas and/or outside organizations to obtain or provide information or data requiring some explanation or interpretation and/or resolve complex problems or on matters of moderate importance that may be sensitive in nature.  Refers highly complex or unusual problems to senior levels or to management.

    • Support a 24×7 Network Operations Center
    • Rotating shift work to include nights and weekend duty is required
    • Serve as a technical specialist responsible for the monitoring, operation and management, troubleshooting and restoration of service of any component comprising the DoD Information Network (DoDIN) associated IP networks. These include data/voice communications equipment, routers, crypto devices, routing, network appliances, etc
    • Remote Troubleshooting for servers
    • Perform pro-active monitoring of network element alarms and alerts to identify those components/elements that may lead to or already are causing network degradation or failure.
    • Accomplishes this through the use of network management system(s) and associated assets on a continuous (rotating shift) basis. Performs fault isolation, diagnostic, and assessment functions to include determination and execution of corrective action(s) on real-time basis.
    • Interface with functional users as well as remote operations centers in both routine and reactive monitoring situations.
    • Maintain logs and records associated with reported problems or situations
    • Document processes and procedures and update existing documents
    • Execute all reporting functions and data input associated with network management.
    • Monitor security posture of network(s); reports suspected violations to designated authority.
    • Coordinate with configuration management and implementation entities to ensure optimum dissemination of information and network efficiency.
    • Performs operator level maintenance on all components and assets associated with network management systems
    • Help Desk coordination, forwarding, processing, and data entry
    • Must have excellent written and verbal communication skills





    • Bachelors degree or High School diploma and 2+ yrs IT experience
    • Active Top Secret clearance with a SCI eligibility
    • 8570 certification; IAT Level 2; Security+ or equivalent
    • Technical experience utilizing monitoring tools (e.g., SCOM, and Solar Winds)
    • Knowledgeable of Microsoft Office suite – Excel, Word, Outlook, Access and PowerPoint




    • Prior experience supporting DoD networks




    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 5 pounds
    • Travel by land or air transportation 5%


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