NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:
NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com
Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.
NCI: As the IT Support Technician, you will serve as the primary support technician and representative for the National Capital Region, Directorate of Information Management (NCR DOIM). The candidate will provide personal professional assistance for the 3500+ users within the campus. This includes mobile device configuration and troubleshooting, National Guard standard hardware/software installs and configuration, diagnosing of desktop/laptop hardware/software problems, printer troubleshooting. Professional interaction with the customers by phone, remote control of desktop, and desk-side visits. Requests may involve working with other resources and vendors to deliver effective support services. This individual will be the first level of assistance for the NCR DOIM and maintain professionalism at all times. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
HIGHLIGHTS OF RESPONSIBILITIES:
Preferred Education and Experience: