NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:
NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com
Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.
NCI : As the Helpdesk Technician, you will be responsible for submitting tickets on behalf of users over the phone or in-person, assisting users with ticket status, and following up with the appropriate Tier Support for ticket resolution. The position will function within a team of technicians providing helpdesk phone and remote support services. This position will assist and collaborate with other IT professional staff at the direction of the customer service manager. Most importantly, the Technician will be responsible for working within a dynamic customer oriented environment to deliver outstanding customer service. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.