• Systems Engineer III - ( Field Service Representative )

    Job ID 2018-2178
    Job Locations
    DE-Ramstein AFB
    Category
    IT: Administrator / Analyst / Architect / Engineer
    Type
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics

    MF18

    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 

     

    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.

    Responsibilities

    NCI: As the Systems Engineer III - ( Field Service Representative ) ( System Engineer III ), you will assist fielding, system integration, upgrade, and support schedules and activities. As technical field representatives for Government Program Office, facilitate communication between the field and the program office at meetings and conferences. Ensures local operators and base personnel are informed of program status, progress, issues, and planning schedules. Provide the Government Program Manager with any local operator or base program status issues, concerns, or questions regarding program progress, issues, and planning schedules. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. THIS POSITION IS LOCATED IN RAMSTEIN AFB, GERMANY

     

    Highlights of Responsibilities:

    • Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational ERB (Engineering Review Board), DRB (Design Review Board), IOP (Information Operations Platform) Call, Ticket Review, ARC Ticket Review, Change Advisory Board (CAB)
    • Provide information, provide briefings to leadership on the status of programs
    • Participate in commander conferences, staff meetings, A6 director calls, IPT calls, section meetings and other relevant unit meeting involving systems and programs supporting the units mission involving Program Office deployed systems and cyber infrastructure
    • Provide relevant program information back to the PMO via telecons, email and/or weekly meetings
    • Provide a monthly consolidated FER Field Report in conjunction with the monthly status report deliverable.
    • Summarize of all work accomplished by the FERs during the previous month
    • Provide on-site Field Service Engineering (FSE). The FER performs FSE activities including but not limited to the following:
    • Provide FSE efforts such as equipment configuration, troubleshooting and installation when directed by the Government
    • Coordinate and accomplish data calls and site surveys when directed by the Government
    • Provide FSE efforts such as equipment configuration, troubleshooting and installation when directed by the Government
    • Coordinate and accomplish data calls and site surveys when directed by the Government.

    Qualifications

    Requirements:

    • Secret Security Clearance 
    • Must have one of the following certifications MCSA 2012, CCNA, MCSA or CISSP
    • Four year degree in an IT related field or equivalent experience
    • Experience within or for the U.S. Department of Defense
    • Background in delivering technical software solutions and architectures
    • Technical Expert Status Accreditation
    • (TESA) approval
    • This position is Outside the Continental United States (OCONUS)
    • 4-9 years of experience in IT related field

     


    Preferred Experience:

    • Takes initiative to understand new technologies and skills through formal and informal means
    • Strategic and analytical thinking skills with an ability to solve problems and make decisions
    • Ability to network and interact with key groups and individuals
    • Capable of working independently and with demonstrated working knowledge of Air Force IT Infrastructure and Equipment
    • Knowledge of business and management principles involved in Air Force operations, communications business processes, personnel customer support, and coordination of people and resources

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