• Desktop Support Technician

    Job ID 2018-2130
    Job Locations
    IT: Support / Technician
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics




    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.


    NCI: As the Desktop Technician ( Desktop Support Technician II ) , you will support all users receiving core services from the AFRL/RIOS branch including; delivery, installation, management, troubleshooting and repair facilitation. You will restore normal service operation to essential services as quickly and efficiently as possible and minimize the adverse impact on business operations. Your skills and expertise will also be utilized in delivery of VTC and A/V services as needed. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments



    Highlights of Responsibilities:


    • Configure, maintain and troubleshoot: Information Systems (IS), PC desktops/laptops , peripherals, communication devices, support various Operating Systems (O/S) client and server, and desktop application software.
    • Deploy PC systems within five (5) business days after receipt of user systems from ADPE Equipment Custodian (EC) and confirmed installation date/time with user
    • Ensure all TCNO/Notice To Airmen (NOTAM) are properly applied to all systems within the specified suspense dates and report when completed via Information Assurance
    • Install or assist with installation of client-based desktop software; report security breaches to IA Office;
    • and provide software application assistance for commonly used office automation applications.
    • Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days.
    • Resolve Remedy tickets within established contract thresholds
    • Stage systems within 5 business days of receipt from ADPE Custodian and de-stage according to Air Force regulations and established procedures
    • Schedule, test, setup, troubleshoot and facilitate VTC services
    • Provide portable audio/video equipment setup and facilitation as requested (i.e. Reveille, Heritage Day, various ceremonies, etc.)




    • High School Diploma or equivalent
    • 2-5 years experience
    • Frequently work at fast pace with unscheduled interruptions to resolve customer issues
    • Active Secret clearance.
    • Security Plus certification.

    Preferred Education and Experience:    

    • One year experience with Windows desktop support
    • Two years experience with Cisco phone systems support
    • Two years experience working knowledge of remote tools


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