• Field Support Representative (FSR) III

    Job ID 2018-1971
    Job Locations
    US-NC-Ft Bragg
    Training / eLearning
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.




    • Assist with Material Fielding plans and New Equipment Fielding Plans (NETP), total package fielding, and Government Furnished Equipment tracking and New Equipment Training (NET).
    • Provide field-level maintenance troubleshooting skills and technical support to units on NW and Tactical Communication and Protective System (TCAPS) systems and support equipment.
    • Provide NW hardware and software updates to units.
    • Provide mission planning support and integration of NW with other mission command systems in the Capability Set BCT.
    • Assist the unit with the operational use and employment of Capability Set Radios and Waveforms used by NW.
    • Coordinate with unit leadership within the BCT on NW and TCAPS related items.
    • Coach, teach and mentor all levels of unit leadership within the BCT on the employment and effective utilization of NW and TCAPS systems and support equipment in tactical operations.
    • Collect prioritized recommendations for improvements in NW software, TCAPS, integration with other Capability Set systems, or the sustainment of NW.
    • Track, monitor, and report on new and ongoing integration projects assigned.
    • Support unit training and deployment missions.



    • Active DoD Secret
    • Experience in tactical operations at the small unit (team, squad, platoon, and company) level in one of the following MOS: Infantry, Armor, Cavalry, Special Forces, Engineer or Field Artillery.
    • Working knowledge of the Armys Capability Set software defined radios (PRC-154A or PRC -155 or PRC-117G) and associated Capability Set waveforms (SINCGARS or Soldier Radio Waveform or Advanced Networking Wideband Waveform).
    • Working knowledge of Army mission command applications (Land Warrior or NW or Force XXI Battle Command Brigade and Below or Joint Capabilities Release or Joint Battle Command-Platform).
    • Demonstrated ability to coach, teach, and mentor generate, and desire to communicate, innovative ideas in a collaborative environment.
    • Demonstrated strong oral communications skills, critical thinking and problem solving skills.
    • Working knowledge on Microsoft Office tools to include Word, Excel, and Power Point.
    • Completion of the Army Basic Instructor Course (ABIC) or a comparable course, as approved by the Contracting Officer Representative is desired, but not required, for FSRs (this training will be coordinated by the PM for those required personnel).
    • Must hold and maintain a Secret security clearance.
    • Educational Requirements: 
      • High School/GED AND > 14years
      • Associates > 12 years
      • Bachelors in non Directly Related Field > 10 years
      • Bachelors in Directly Related Field > 5 years
      • Masters in non Directly Related Field > 5 years
      • Masters in Directly Related Field > 0 years





    This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 50 pounds
    • Travel by land or air transportation 50 %



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