• Ports, Protocols, and Services Management (PPSM) Team Lead

    Job ID 2018-1779
    Job Locations
    IT: Information Assurance / Quality / Cyber Security
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.


    NCI is seeking a Ports, Protocols, and Services Management (PPSM) Team Lead for the Joint Service Provider's Cyber Security program. The PPSM program provides implementation guidance on the use of IP protocols, application, systems and data services that traverse the DoD Information Network in a manner that supports net-centric operations. The PPSM Team Lead supports the PPSM Program IAW DoD Instruction 8551.1 through the assurance that all Enterprise Information System Ports, Protocols, and Services (PPS) are registered in the PPSM central registry; are categorized and updated on the PPSM Category Assurance List; non-standard requests are not deployed prior to approval from the Authorizing Official (AO); and assist the Government to develop, revise, implement, and enforce PPSM policies. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.NCI is always seeking talent and although this position is contingent upon an open position, we encourage you to apply.

    Highlights of Responsibilities:
    • Ensuring and reporting that all systems on the network, to include ISs in eMASS, are captured in the PPSM registry.
    • Processing PPS requests within established timelines: Critical/Emergency (work stoppage) 1 to 2 days; High/Expedite 3 days and Med/Low (Routine) 5 days of receipt of a request conduct PPSM reviews and generate PPSM Request Summary that identifies PPS, enclaves and boundaries of traffic, recommended risk mitigations, customer coordination, and status of request.
    • Monitoring and processing customer ticket requests through the government information technology service management (ITSM) tool (i.e. Remedy) for enterprise change requests.
    • Supporting new project efforts to ensure stakeholders understand the requirements for complying with both standard and non-standard PPS requests.
    • Utilizing the JSP Risk Management Division Portal to collect and aggregate PPSM & Whitelist artifacts, trends, and performance metrics on a monthly, quarterly, bi-annually, and annual basis ensuring metrics align with processing requirements and any other performance metric required for reporting status of tasks.
    • The performance metrics at a minimum will include the categorization of the change request types, time to resolution, the volume of tickets, number of requests per customer, number of tickets completed, number of tickets completed, number of port requested for a specified period of time to include monthly, quarterly, bi-annually, and annual activity.
    • The PPSM artifacts may include, but are not limited to, DSAWG Exception Requests, Emails, and related enterprise change ticket documentation.


    • Current DoD 8570 IAT III compliant certification
    • Active Top Secret clearance with DIA adjudicated SCI elibility
    • Bachelor's Degree with an IT focus and at least 7 years of demonstrated PPSM experience, or Associate's Degree with at least 12 years of relevant experience. 
    • At least 5 years of experience involved in implementation of the use of IP protocols, applications, systems and data services.
    Preferred Education and Experience:
    • Demonstrated knowledge of the DoD Information Network and boundaries.
    • Demonstrated knowledge on requirements for processing internal and external PPSM requests to include Non-standard use for AO and DoD PPSM approvals.
    • Demonstrated ability to conduct PPSM reviews and generate exception requests with appropriate risk assessment and recommended risk mitigations.
    • Hands-on experience with work ticket monitoring and prioritization.
    • Experience leading teams and developing process efficiencies.
    • Effective oral and written management, customer and team communication to include engagement.
    • Demonstrable skills in taking process or task ownership and distribution.
    • Hands-on experience with technical and workflow problem solving, along with conflict management
    • Demonstrable skills in exemplary customer service.
    • Demonstrable skills in meeting tasks, SLAs and deliverables in a timely manner.
    • Knowledge of registering PPS in the PPSM Central Registry and process all PPSM requests IAW DoD Instruction 8551.1
    • Experience with DoD DMZ Whitelist registrations, Web Content Filtering and exception requirements.


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