• IT Incident Manager

    Job ID 2018-1713
    Job Locations
    IT: Information Assurance / Quality / Cyber Security
    Regular Full-Time
  • Overview

    NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. Coupled with a refined focus on strategic partnerships, we are successfully bridging the gap between commercial best practices and mission-critical government processes. Core competencies include:

    • Artificial intelligence
    • Agile digital transformation
    • Advanced analytics
    • Hyperconverged infrastructure solutions
    • Cyber security and information assurance
    • Fraud, waste and abuse
    • Engineering and logistics


    NCI has been designated a 2018 Military Friendly Employer by MilitaryFriendly.com 


    Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.


    NCI: As an IT Incident Manager, you will provide IT problem solving management for the Department of Homeland Security (DHS) OneNet Program. The IT Incident Manager will be responsible for leading the incident response process from inception to the point of full resolution for the OneNet Network. 
    Highlights of Responsible:
    • Leading the conference calls and associated activities, related to all serious IT incidents identified by Tier I or Tier II personnel.
    • Coordinating with stakeholders (DHS components, telecom and IT service providers, other NOCs, other SOCs, etc.) all of the activities associated with the problem description, the potential solution avenues for the problem, and the final problem solution.
    • Taking full ownership of the IT incident from the moment of identified to the final resolution.


    • 5+ years experience in routing/switching with experience in a complex WAN environment.
    • Bachelor's degree in a related field desired.
    • Must be Cisco Certified Network Associate (CCNA) certified.
    • Experience in all phases of the engineering lifecycle including: requirements; architecture; design; implementation; testing; and operations and maintenance.

    Preferred Education and Experience:
    • Thorough knowledge of routers, switches, and firewalls.
    • Ability to assess infrastructure, identify areas for improvement, and recommend solutions.
    • Ability to provide technical guidance and direction to team members and lower level technicians. 
    • Knowledge of relevant server-side tools and technologies.
    • Experience with network monitoring and management using an automated solution. 
    • Experience installing, configuring, and maintaining servers and desktops in an enterprise organization.
    • Experience managing technical teams.
    • Solid customer service and communication skills are critical as well as the ability and willingness to communicate effectively and appropriately in an empathetic and understanding manner. 
    • Previous experience supporting DHS highly desirable.
    • Technical Skills
      - Algosec Firewall Analyzer
      - Blue Coat Proxy Appliances and Directors
      - BMC Remedy
      - CA Spectrum/eHealth/NetQOS/CA-PC/CA-PM
      - Cloud services (SCI, NetBond, Express Route, 0365, AWS)
      - Dynatrace
      - F5 and ACE Load Balancing
      - HP Network Automation
      - Infoblox DNS services
      - Remote Access VPN for mobile workforce
      - JAVA/PERL expertise
      - Juniper routing
      - LAN/WAN connectivity and administration
      - MTIPS support
      - McAfee
      - Network and Application Performance Management Systems – Netscout, Dynatrace
      - Palo Alto Enterprise Firewalls
      - Reverse Proxy and Forward Proxy services
      - ServiceNow
      - Systems Administration
      - Site-to-site VPN
      - UNIX/Linux Administration
      - Virtual Private Network technologies (Cisco, Juniper)


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