Job Listings

Responsibilities: - Update and maintain accounting policies - Financial Statement preparation, ownership and review - Leadership for ADP payroll and GL accounting - Ownership of month-end close - Provides management with timely reviews of organization's financial status and progress in its various programs and activities - Key partnership with finance organization for teaming on consolidation of actuals and forecast - Audit, Tax and Government compliance lead - Prepares reports required by regulatory agencies - Review/update internal controls, and maintain oversight over G/L data - Seek out and continue to look for ways that G/L and closing processes can be automated or improved to create and improve efficiency across the accounting organization - Ensure balance sheet account reconciliations and ongoing monitoring and governance - Drive results to meet individual, team, and department objectives - Performs other accounting related duties as assigned by management. - Collaborates with others on special projects.

      Job Responsibilities - Prepare and maintain documentation, including requirements, specifications, process flows and procedures to ensure all process are designed to meet DCAA, audit and security practices - Develop policies, guidelines and standards for the administration and management of the company’s Finance Systems Manage interfaces between the company’s Finance systems and other dependent systems - Create change control procedures and processes - Work with Database and System Administrators along with other technical SMEs to monitor system performance and processing, troubleshoot performance issues, investigate critical system errors, capture traces, and analyze server logs - Evaluate scenarios, and work with user community to devise and execute various test plans including unit, system, regression, UAT and integration - Configure and maintain Unanet System Admin Module - Act as functional SME for all Unanet modules, such as: accounts payable, accounts receivable, general ledger, project setup, cost revenue, billing, employee, labor, payroll, compensation, personnel, cost pools, fixed assets, procurement, etc… - Maintain a working knowledge of the front end application screens, functions and job processing and how these tie to the database tables and other applications, functions and processes - Develop training material and deliver training as required for new functional employees using Unanet - Manage user setup, security, printing, file management, job management, and workflow for Unanet system  

Empower AI is looking for an experienced, creative and highly effective Senior Marketing Communications Specialist who can promote Empower AI’s capabilities with our many stakeholders, ranging from Federal Defense and Civilian leaders to partners and employees.   Highlights of Responsibilities: - Collaborate with VP of Marketing and Communications and company leaders to develop a marketing strategy that communicates Empower AI’s vision, value and experience to the federal marketplace. - Develop and execute effective digital strategies and integrated marketing campaigns that deliver measurable results. - Create and promote compelling thought leadership content that supports the business pipeline and generates new business leads. - Develop and manage sales enablement materials to support business development activities. - Grow social media and website content that drives brand awareness. - Work with external vendors and business leaders to execute events and campaigns. - Support relevant industry tradeshows and participate where it adds value to the business. - Analyze customer and market needs to ensure Empower AI capabilities are properly positioned and messaged in a way that resonates with the federal market. - Support internal and external communications campaigns and initiatives, such as executive communications, company newsletters, employee town halls, employee communications, portal content and presentations. - Support reporting of marketing campaign data to provide visibility of results, measure campaign effectiveness (ROI), and continuously improve campaign strategies.  

The Senior Accountant will be responsible for various general ledger activities including reconciliations, preparation of entries, billing processes, and support of the month-end close among other duties.   Responsibilities: - Support month-end close processes to ensure timely and accurate reporting - Prepare standard and recurring journal entries - Prepare account reconciliations and follow up on any reconciling items - Support AR/Billing, related account reconciliations, and contract closeout process - Assists in gathering documentation for various auditors and requests by regulatory agencies - Perform detailed analysis of GL accounts and trends - Identifies potential for automation in processes and provide suggestions - Understand and maintain accounting policy documents - Collaborates with others on special projects - Performs other accounting related duties as assigned by management - Support for external audit activities

As the Information Systems Security Specialist (NGSB), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort.  Although this position resides in Naval Station Guantanamo Bay (NSGB), there may be a requirement to travel to the NCR occasionally.     Highlights of Responsibilities:    - Ensure that all OMC information systems meet Department of Defense Instruction 8500.01 mandated Cybersecurity requirements.  - Provide Information System Security Officer (ISSO) support for OMC systems  - Facilitate information system authorization to operate (ATO) compliance and re-accreditations IAW with DOD 8510.01 and ICD503.  - Facilitate registration and maintenance of OMC information systems in the Enterprise Mission Assurance Support Service (eMASS) system. This support is inclusive of all efforts associated with the Risk Management Framework (RMF) activities.  - Facilitate the completion and submission of waivers, exception to policy requests, and system change requests.  - Provide Host Based Security System (HBSS) client management.  - Implement and maintain anti-virus and malicious code protection for all OMC information systems using government-provided software.  - Provide and/or facilitate the distribution and installation of security patches.  - Provide security vulnerability scanning and reporting using government provided applications.  - Support scheduled OMC Command Cyber Readiness Inspections (CCRI), and security assessment visits (SAV).  - Provide onsite incident management during normal working hours for NIPRNET, SIPRNET, JWICS and Special Access Systems and equipment.   - In addition, the contractor may be required to provide surge support after normal working hours to include weekends and holidays as approved by the COR.  - Participate in the implementation of an enterprise knowledge base and knowledge management best practices.  - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.  - Resolve customer issues effectively or escalate them to appropriate support tiers.  - Work with management in assessing staff performance/reviews/changes.  - Assist in the professional and technical development of the team 

As a Mobile Wireless Technician, you will work with Technical SMEs to support, maintain and service approximately 10, 000 mobile users as part of the 255-member JSP Service Delivery Team. This role is focused on operating, managing, and updating iPhones as well as Android Devices.  Update and work ServiceNow tickets, deploy provisioned devices to users, explain usage and known fix actions as needed.  Ability to effectively work under time constraints in a highly visible, fast-paced, and rapidly changing environment.   HIGHLIGHTS OF RESPONSIBILITIES - Provides support for mobile device configurations and break-fix resolutions to include diagnostics, troubleshooting, reconfiguration, or software installation actions to correct any device errors indicating a defect in the device operation. - Complete required training for access to include but not limited to:  ServiceNow, Purebred, ITMS, etc. - Use the ServiceNow ticketing system to work and track customer’s requests for service and trouble incident tickets, managed in one or more associated Mobile queues. - Resolve customer issues effectively or escalate to management when needed. - Notify team lead of any Work Instructions (WI) or Standard Operating Procedures (SOPs) that may need to be created or updated. - Ability to work under time constraints in a fast-paced and rapidly changing environment. - Strong written and oral communication skills. - Work well in a team environment. - Provide excellent customer service to remote and in-person customers. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Complete other duties as assigned.

Empower AI: As the EUD Property Administrator Specialist, you will act as a model of customer service excellence to all organizational staff members in supporting the Defense Information Systems Agency (DISA) user community. As an EUD Property Administrator Specialist, you will oversee and coordinate the administration of the receipt of physical assets at all locations supporting organizational staff members and you will interact daily with the customer to ensure productivity and provide resolution to property management issues.  In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities: - Performs government property administration and accounting duties requiring experience and knowledge in government property administration practices - Develops procedures for receipt and issue of materials and equipment - Prepares a variety of government-required reports and represents company during audits - Validates content and sufficiency of the data within the asset system - Performs and oversees reconciliation of all inventories - Evaluates quality of each inventory performed to include overage and shortage discrepancies - Assures resolution of inventory discrepancies while insuring accountability of all government assets - Prepares all reports, including final inventory or periodic status reports for higher authority - Communicates, educates and trains employees on the company’s policies and procedures of company and government asset management - Manages and supports all government property audits - Manages an inventory verification compliance inspection program - Administers the property asset management application  

Responsibilities:   - Reviews and analyzes solicitations. - Lead a small team - Lead the development of pricing strategies and prepares pricing proposals in accordance with RFP requirements and established estimating system - Works with DoD and Federal Civilian agency RFP’s and task order proposals of various sizes and complexity - Supports team environment pricing solicitations - Presents pricing to upper management - Prepares complete Cost Proposals (including all sections of a full price volume) based on RFP solicitation requirements, ensures compliance with FAR, CAS, DCAA and solicitation requirements - Creates complex proposal pricing models and conducts cost/price and profitability analysis - Supports all major contract types: Firm Fixed Price (FFP), Firm Fixed Price Unit Pricing, Time and Materials (T/M), Cost-Plus, and IDIQ - Reviews requests for proposals to identify cost requirements - Works with internal organizations to determine anticipated labor and overhead rates, material requirements, equipment costs, and possible bid strategies - Analyzes estimates against previous cost experience and recommends adjustments - Participates in negotiations, proposals, engineering changes, or price re-determinations - Conducts special studies on labor requirements to establish baseline costs or effect cost reductions - Perform competitor analysis on similar services - Identify ideal pricing structures - Draft strategic pricing plans and processes to improve existing projects - Create reports reflecting metrics and project status, objectives and barriers - Communicate findings effectively to relevant departments of the company - Address issues and concerns raised by team members relating to pricing suggestions

As the Information Systems Security Specialist, you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort.  Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.     Highlights of Responsibilities:    - Ensure that all OMC information systems meet Department of Defense Instruction 8500.01 mandated Cybersecurity requirements.  - Provide Information System Security Officer (ISSO) support for OMC systems  - Facilitate information system authorization to operate (ATO) compliance and re-accreditations IAW with DOD 8510.01 and ICD503.  - Facilitate registration and maintenance of OMC information systems in the Enterprise Mission Assurance Support Service (eMASS) system. This support is inclusive of all efforts associated with the Risk Management Framework (RMF) activities.  - Facilitate the completion and submission of waivers, exception to policy requests, and system change requests.  - Provide Host Based Security System (HBSS) client management.  - Implement and maintain anti-virus and malicious code protection for all OMC information systems using government-provided software.  - Provide and/or facilitate the distribution and installation of security patches.  - Provide security vulnerability scanning and reporting using government provided applications.  - Support scheduled OMC Command Cyber Readiness Inspections (CCRI), and security assessment visits (SAV).  - Provide onsite incident management during normal working hours for NIPRNET, SIPRNET, JWICS and Special Access Systems and equipment.   - In addition, the contractor may be required to provide surge support after normal working hours to include weekends and holidays as approved by the COR.  - Participate in the implementation of an enterprise knowledge base and knowledge management best practices.  - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.  - Resolve customer issues effectively or escalate them to appropriate support tiers.  - Work with management in assessing staff performance/reviews/changes.  - Assist in the professional and technical development of the team 

Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting Empower AI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.   Highlights of Responsibilities: - Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices - Providing IT customer technical support on Microsoft operating systems and network services. - Configuring Microsoft Office user settings, as required - Overseeing JSP Move, Add, Change (MAC) VIP requests - Acting as a liaison between end-users and JSP support. - Management of JSP VIP assets, peripherals and user accounts - Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build - Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems - Providing configuration management support for mobile devices - Perform on-call support on a rotational basis for VIPs after hours - Perform residential visits for home kit installations - Perform travel support aboard aircrafts for equipment setup

As the Property Administrator/ Quality Assurance Specialist (Shared) (NSGB), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC), as part of DISA’s Joint Service Provider (JSP) Service Delivery contract.  You will participate in the property operations for this program.  That includes but is not limited to planning the execution of: procurements, staging, delivery, storage, accountability, inventories, and Defense Reutilization and Marketing Office (DRMO) / Disposition Services.  You will participate on a team of up to 30 highly qualified IT professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation, and other critical needs. Further, you will lead the program-level planning and implementing of all OMC IT initiatives anticipated during this effort.  Although this position resides at the Naval Station Guantanamo Bay (NSGB), there may be a requirement to travel to the National Capital NCR occasionally.       Highlights of Responsibilities: - Provide Property Custodian (PC) to support Accountable Property Officers (APOs) for accountable IT assets. - Perform duties as Property Custodian (PC) following mandatory DPAS training and certification requirements. As a primary hand receipt holder, the contractor shall sign for various program/administrative property on DPAS electronic hand receipt and further sub-hand receipt property to program sub-hand receipt holders/end-users. - Complete DISA/ JSP Defense Property Accountability System (DPAS) Training within 10 business days of assignment. - Process accountable property activity in the Defense Property Accountability System (DPAS) to include additions, deletions, transfers, adjustments vouchers, and disposal using proper financial documents to facilitate financial audit readiness in accordance with DoD Instruction 5000.64 “Accountability and Management of DOD Equipment and Other Accountable Property.” - Prepare inventory reports, sub-custodian hand receipts, and maintain inventory records of work accomplishments and administrative information, as requested. Coordinate the preparation, presentation and communication of work-related information to Mission Partners’ Government Lead, JSP Lead APO and subordinate APOs. - Conduct physical inventories to verify accuracy of information. Initiate and close out the monthly cyclic 10% inventory as well as the annual 100% inventory in DPAS. - Conduct analytical and problem solving related to DPAS data to ensure data quality and accuracy. - Assist APOs in building an accurate and complete supporting document File IAW with JSP SOPs and Processes in order to maintain an accurate DPAS history file. This type of support is also required during audits, inspections, and Financial Liability Investigation of Property Loss (FLIPL) processing. - Identify and advise on all hardware/software approaching End of Lifecycle (EOL). Provide Monthly consumables supply report to identify/forecast low bench-stock levels of government identified key items (e.g. Print Toner, monitors, KVM Switches, peripherals, etc) - Develop and maintain Standard Operating Procedures (SOPs) to identify collaborative responsibilities and support process interaction with other Government and contractor IT groups. Present SOPs to the Government Task Monitors for review and approval prior to implementation. - Facilitate integration with established JSP processes and procedures. - Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the OMC Information Technology Division in utilizing and integrating innovative technologies in support of OMC Network requirements. - Provide materiel for the operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users. - Provide O&M support for Special Access System infrastructure for approximately 150 users. - Provide required property management for all E&I and O&M efforts for OMC NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access (SAP) System Network Infrastructure in the NCR and NSGB. - Utilize ITIL best practices to enhance and optimize the services provided to end users - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. - Government-provided tools include, but are not limited to, the following: (1) BMC Remedy and Service Now (SNOW) for ticket submission, tracking, and routing; and (2) Microsoft SharePoint as a knowledge management repository for SOP’s   - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team

The Cybersecurity and Compliance Architect holds a critical position, ensuring that our corporate information systems not only comply with but also excel beyond the standards set by CMMI, ISO 9001, ISO 20000, and ISO 27001. This role demands a sophisticated blend of compliance oversight coupled with a robust technical skill set in planning, prototyping, engineering, implementing, operating, and monitoring complex information systems. The architect will ensure systems' security, enhance operational efficiency, and guarantee adherence to necessary regulatory compliance standards, with a particular emphasis on leveraging Microsoft Azure security solutions.   Responsibilities: - Comprehensive Standards and Compliance Leadership: Gain and maintain deep knowledge of CMMI, ISO 9001, ISO 20000, and ISO 27001 standards. Spearhead compliance projects to certify that all corporate information systems meet and exceed these benchmarks. - Expert System Architecture and Engineering: Perform detailed hands-on work related to designing, prototyping, and engineering of cybersecurity solutions, with a special focus on configuring and operating Microsoft Azure Security. Evaluate and enhance existing systems for better efficiency and compliance, and design new cybersecurity architectures to fulfill evolving requirements. - Operational Excellence and Security Management: Oversee the daily operations of cybersecurity systems (i.e. SOAR, DLP, Security Center, Vulnerability Scanners, Email Security Gateways, etc.), prioritizing stability, performance, and security. Implement continuous monitoring strategies to detect and actively remediate vulnerabilities to meet SLA requirements, with an emphasis on utilizing Microsoft Azure's security capabilities to safeguard information integrity and reliability. - Strategic Stakeholder Engagement: Collaborate with internal stakeholders, including IT departments, operational leaders, and senior management, to ensure that cybersecurity practices are seamlessly integrated with organizational strategic goals and compliance demands. - Audit, Reporting, and Progressive Improvement: Conduct comprehensive audits of information systems to assess compliance with required standards and identify improvement opportunities. Generate detailed reports on audit outcomes, system performance, and compliance status. Lead efforts to mitigate gaps and enhance system capabilities, with an emphasis on continuous improvement. - Knowledge Sharing and Mentorship: Offer expert advice and training to team members and stakeholders on compliance standards, best practices in system security, and technical procedures, particularly those related to Microsoft Azure security solutions. Ensure all team members possess the necessary knowledge and skills to support compliance and security efforts effectively.  

Empower AI: As the Medical Director/Spokesperson, you will be responsible for the provision of medical insight and expertise for Medicare claims review determinations and national coverage and payment issues under the direction of the Program Director, as well as serving as a public spokesperson for the CERT RC contract and the CERT program in general.   HIGHLIGHTS OF RESPONSIBILITIES: - Interacts with/presents to medical societies, peer groups, CMS Contractors and/or stakeholders and other industry groups, as a spokesperson for the CERT RC contract and the CMS CERT program. - Maintains a current working knowledge of medical practice standards and guidelines and related technology. - Assists in the development of contractor policy, including necessary updating of policies, and the development of written guidelines used by the CERT personnel. - Provides medical insight and expertise for claims reviews conducted by specialty physicians and medical review specialists, in accordance with CMS policy and/or regulations and the CERT SOW/Manual. - Makes claims determinations when warranted/requested, utilizing the guidelines, regulations, CMS policy, coding manuals and any other applicable/required resources. - Collaborates with CERT management in advising CMS on national coverage and payment issues, as well as identifying and interpreting the improper payment rate drivers. In addition, it is expected that the CMD will provide insight into proposed policy or payment methodology changes, as well as any current or potential vulnerability to the CMS Medicare Program.  - Interacts with Medical Directors and other CMS contractors to share information and coordinate contractor policy development when appropriate. - Maintains compliance with CMS procedures, guidelines, and CMS or contractor quality assurance feedback. - Coordinates medical specialty educational sessions for the staff when requested. - Produces and submits required reports according to established content and guidelines. - Effectively communicates with the customer, stakeholders, and employees. - Performs other projects and responsibilities as assigned by the Program Director.  

SUMMARY DIGIT is seeking a Configuration Management (CfM)Analyst to work as a member of a Configuration Management team responsible for managing and maintaining the configuration management system, ensuring the accuracy and integrity of configuration data, and supporting ongoing configuration management operations.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Develop, maintain, update, and implement configuration items (CIs), control configuration baselines - Performing Operational activities as defined by CfM policies and procedures - Fulfilling CfM service requests as assigned - Mentoring the organization on CfM services, concepts, policies, and procedures - Overseeing the design, coding, and testing of reports as needed - Collecting and reporting on metrics as required - Performing CfM audits as directed - Identifying service improvement opportunities - Mentoring and helping direct configuration management specialists

SUMMARY DIGIT is seeking a Windows engineer to support the upgrade of Windows servers to Windows 2022 within the GSA environment.  This includes analyzing the new features available with Windows 2022, what is required to integrate the new version into operations and performing both upgrades and migrations to Windows 2022. The engineer will support operating system installation, configuration, patching,  image creation, agent installation, vulnerability remediation, and system hardening in accordance with Federal Information Security Management Act (FISMA) security requirements just to name a few. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Upgrading Windows servers to Windows 2022. - Providing analysis and solutions for upgrading to Windows 2022. - Developing new technologies to support and or improve existing upgrade process by adding automation  using existing and\or new technologies - Collaborating with other members of the engineering team to design new features or improve existing ones - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. - Resolve/mitigate vulnerabilities related to the operating system as identified on security scan reports - Install, upgrade, and troubleshoot security agents deployed in the environment to ensure systems are secured and log collection is centralized and meet all security requirements

As the Helpdesk Support (Master) (NSGB) you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) Military Commission Defense Office (MCDO) as part of DISA’s Joint Service Provider (JSP) Service Delivery contract as part of DISA’s Joint Service Provider (JSP) Service Delivery contract You will be responsible for overseeing and mentoring a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key OMC IT initiatives anticipated during this effort. Although this position resides in Naval Station Guantanamo Bay (NSGB), Cuba, there may be a requirement to travel to the NCR, occasionally.   Highlights of Responsibilities: - Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. - Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. - Provide timely customer feedback, monitor/update assigned ticket status, and ensure warm hand-off and/or escalation. - Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community. - Provide O&M support for OMC desktop, laptop, and tablet information systems. - Image information systems using the government-provided operating system image - Provide onboarding and provisioning of new accounts and deprecation for users departing the organization. - Submit tickets for all reported incidents, work orders, and service requests. - As required, provide surge support to NSGB for OMC Users participating in court hearings, trial activities, and other events. - Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. - Facilitate mapping and troubleshooting user access to shared network resources. - Support computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. - Support software requests, installation, and troubleshooting IAW established policies and procedures. - Support mobile device requests, issuance, accountability, troubleshooting, and retrieval of IAW government-approved processes. - Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures. - Provide Voice Over Internet Protocol (VOIP) and Secure VOIP troubleshooting. This includes port activation requests, connectivity, and trouble ticket submission. - Troubleshoot all information system hardware line replaceable units (LRU). - Provide maintenance and support for local/networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost-reimbursable basis as required. - Provide transportation, delivery, and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Transportation, delivery, and setup of IT assets throughout Guantanamo Bay, Cuba, will require the contractor to use Government vehicles in NSGB and to sign an indemnity agreement.] - As requested, provide desk-side training to the end user for standard software and equipment issues. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training. - Will utilize Government approved tools to accurately report, document, administer, and resolve customer issues. - Government-provided tools include, but are not limited to, the following: (1) BMC Remedy for ticket submission, tracking, and routing. (2) Microsoft SharePoint as a knowledge management repository for SOP’s.   - Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered. - Utilize ITIL best practices to enhance and optimize the services provided to end users. - Manage the implementation of an enterprise knowledge base and knowledge management best practices. - Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. - Resolve customer issues effectively or escalate them to appropriate support tiers. - Work with management in assessing staff performance/reviews/changes. - Assist in the professional and technical development of the team  

SUMMARY DIGIT is seeking an Identity and Directory Management Services (IDMS) Active Directory (AD) Engineer to support the upgrade of the Domain Controllers to Windows 2022. This project will include but not limited to researching the new features and requirements that will be needed to upgrade and promote Windows 2022 domain controllers. Research and testing will be needed to make sure Active Directory and all of the other Identity Management Systems (IDMS) applications are compatible with the new features related to this new configuration.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities:   - Active Directory including but not limited to:  - Microsoft Active Directory - Azure Active Directory - NetIQ DRA - NetIQ Group Policy Administrator (GPA) - Active Directory Lightweight Directory Services - Vulnerability Mitigation - Scripting in either Powershell, java and .NET scripting. - Strong communication skills with customers over phone, email, or ticketing system. - Providing on-call rotation support on a routine basis.  

This is a 6 month temp position with the possibility to be extended permanently.     DIGIT is seeking a Junior Computer User Support Specialist, theprimary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them.  Customer service is key to this position.  You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user.  Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.  This is an onsite position located in Kansas City, MO.   As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: - Performs a variety of clerical and administrative duties pertinent to the Help Desk. - Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. - Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. - Provides personal computer support problem analysis, and hardware/software installation and configuration. - Interacts daily with customers to ensure productivity; provides individual feedback.  - Monitors team productivity and quality; provides individual feedback. - Maintains an audit trail and statistical records of all problems and conditions reported by the client. - Responsible for scheduling and coordinating all training activities  - Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar  - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations  - Provides Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox  - Contacts hardware and software vendor representatives to solicit and arrange product demonstrations  - Able to plan, direct, or carry out special projects involving Help Desk promotion activity  - Capable of adding and removing workstations to the domain  - Assists in gathering information to respond to client questions and reported problems, as well as assisting groups, users, or individuals in locating and obtaining materials  - Assists supervisor in organization and reporting to complete assignments  - Coordinates and monitors the completion of tasks  - Apprises supervisor of progress of tasks; identifies problem areas and recommends solutions  - Maintains and verifies daily statistics; generates daily statistical reports - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

ESSENTIAL FUNCTIONS BY LEVEL:     The Air National Guard Reserve Order Writing System (AROWS) is a CAC enabled, web based information system that supports Air National Guard operations and training missions.  It is used to generate active service and change of station orders; electronically certify duty performance for active service orders; generate group inactive duty drill rosters; electronically certify duty performance for group inactive duty; and electronically certify individual inactive duty performance for all Air National Guard Members located throughout the United States and its territories.  Success of the AROWS Program relies on effective and efficient customer service. The AROWS Helpdesk is located at the Air National Guard Readiness Center on Joint Base Andrews, Maryland, and serves as the initial point of contact for users with policy or technical inquiries. Functional matters that cannot be resolved via Tier 1 support are referred to the Air National Guard Subject Matter Experts.  Similarly, technical matters that cannot be resolved via Tier 1 support are referred to the AROWS Tier 2 Support Teams.    The following duties are required of this position:   - Monitor the AROWS Help Desk email account for customer inquiries and provide Tier 1 response. - Provides technical assistance and advice on moderate to complex activities regarding AROWS Operations. - Coordinate with AROWS Tier 2 technical support regarding system trouble reports and ANG Subject Matter Experts in resolution of functional inquires. - Provide after hours and weekend support, when required. - Execute Ad Hoc Data Call Procedures, including development and execution of SQL Queries via the AROWS Data Analytics Module. - Identify, analyze, and help resolve program support deficiencies. - Assists in the analysis of AROWS and the definition, design and validation of new system requirements. - Assists in coordinating design of subsystems and integration of total system.

Empower AI is in search on an Information Systems Security Manager (ISSM) to support the Air National Guard Reserve Order Writing System (AROWS) as part of the Air National Guard Web Tools and Cloud Support Services (AWTCSS) Contract.  The ISSM will perform the following functions:  - Conduct information system security inspections, tests, and reviews of the Risk Management Framework (RMF) Information Assurance Package to ensure AROWS maintains an Authority to Operate (ATO). Update artifacts and information within the Enterprise Mission Assurance Support Service (eMASS) to validate Security Controls and Assessments. Develop Plan of Actions and Milestones (POAMs) for non-compliant items.  - Implement and enforce a formal information system security program, including development and review of security concept of operations, systems security plans, cyber security policies, security control assessments, contingency plans, configuration management plans, incident response plans, plan of actions and milestones, risk management plans, vulnerability scanning, and/or vulnerability management plans.  - Demonstrate hands-on knowledge and experience with Information Assurance/Cyber Engineering requirements, design and implementation to include systems engineering principles, requirements analysis, system development (software and hardware), network security architecture concepts (e.g., topology, protocols, components, etc.), and IT security principles and methods (e.g., firewalls, demilitarized zones, encryption, etc.).  - Ensures software, hardware, and firmware complies with appropriate security configuration guidelines (e.g., security technical implementation guides /security requirement guides).  - Ensures cybersecurity-related events or configuration changes that impact AF IT authorization or adversely impact the security posture are formally reported to the AO and other affected parties, such as IOs and stewards and AOs of interconnected IT.  - Implement Security Information and Event Management Processes, including log aggregation, log analytics, visualization, alerting, and log retention.